LeOna Hendrickson
Fairbanks,AK
Summary
Dynamic Medical Records Technician with extensive experience at DOD/DHA Bassett Army Community Hospital, excelling in HIPAA compliance and medical billing procedures. Proven track record of reducing claim denials through meticulous audits and effective communication. Strong analytical skills and a commitment to patient confidentiality drive exceptional results in healthcare data management.
Overview
22
22
years of professional experience
Work History
Medical Records Technician RMD/UBO
DOD/DHA Bassett Army Community Hospital
Fort Wainwright, Alaska
07.2021 - Current
- Ensured compliance with HIPAA regulations, safeguarding patient data during management processes.
- Reduced claim denials by reviewing patient insurance and coding practices thoroughly.
- Resolved discrepancies in patient accounts through effective communication with healthcare providers.
- Maintained accurate electronic health records using advanced medical coding systems.
- Streamlined billing inquiries by providing clear explanations of charges and payment options.
- Established strong relationships with insurance representatives for prompt billing issue resolution.
- Cross trained within the department gaining experience with GFEBS, excel, hospital reimbursement (DFAC, VA, OHI(TPC)) and following DOD guidance.
- Posted insurance payments weekly.
Medical Biller
Tanana Valley Clinic/Foundation Health Partners
11.2017 - 05.2020
- Enhanced efficiency in claim submissions by implementing process improvements.
- Streamlined billing operations through collaboration with cross-functional teams.
- Trained staff on billing procedures, promoting knowledge sharing and efficiency.
- Filed and updated patient records, ensuring compliance and accuracy.
- Specialized in VA, Medicaid, Aetna, and Blue Cross billing processes.
- Reduced claim rejections by implementing quality control measures pre-submission.
Insurance Verification Specialist
West Valley Vision Center
12.2015 - 11.2017
- Ensured patient eligibility by efficiently processing insurance verifications.
- Resolved discrepancies with insurance providers, expediting claims processing effectively.
- Streamlined verification workflow by meticulously reviewing patient records for completeness.
- Trained new staff on insurance verification protocols, enhancing team performance.
- Achieved timely authorizations through collaboration with healthcare providers for patient procedures.
- Maintained compliance with HIPAA while managing sensitive patient information securely.
- Supported 3 providers.
Dental Assistant
Barrera Dental
11.2009 - 08.2014
- Enhanced patient comfort during dental procedures by providing attentive care.
- Ensured safety standards by preparing treatment rooms and sterilizing instruments thoroughly.
- Recorded accurate patient medical histories to facilitate effective follow-up and care.
- Optimized resource allocation by managing dental supply inventory and reducing waste.
- Educated patients on oral hygiene for improved long-term dental health outcomes.
- Maintained a clean and sterile environment to prevent cross-contamination and infection.
- Supported 2 providers averaging 20 patient a day.
- Completed my own schedule of patients averaging 4-6 a day.
Patient Service Representative
Dept. of Veteran Affairs Fairbanks CBOC
Fort Wainwright, Alaska
04.2004 - 05.2009
- My roles included Eligibility and Authorizations specialist, Coordinated Care Manager and Patient Advocate.
- Provided at least 1 general class a week concerning VA Benefits and Guidelines.
- Provided VA ID cards.
- Provided 2 educational classes a month for patients obtaining sexual health medications.
- Enhanced operational efficiency by managing patient scheduling and confirmations.
- Facilitated communication between patients and healthcare providers for clarity and responsiveness.
- Resolved patient inquiries with strong problem-solving skills and empathy.
- Streamlined front desk operations, successfully reducing patient wait times.
- Trained new staff on office procedures for consistent service delivery.
- Maintained accurate electronic health records for compliance and operational efficiency.
Education
No Degree - General Studies
University of Alaska Fairbanks
Fairbanks, AKSkills
- Medical billing and coding
- EMR / EHR
- Multitasking
- GFEBS experience
- OTCnet, ADS, A/R experience
- HIPAA compliance
- Patient confidentiality
- Document scanning
- Medical billing procedures
- Medical terminology proficiency
- Customer service
- Payment collection
- Departmental cross-coverage
- Work well independently
- Time management
- Critical thinking
Timeline
Medical Records Technician RMD/UBO
DOD/DHA Bassett Army Community Hospital
07.2021 - Current
Medical Biller
Tanana Valley Clinic/Foundation Health Partners
11.2017 - 05.2020
Insurance Verification Specialist
West Valley Vision Center
12.2015 - 11.2017
Dental Assistant
Barrera Dental
11.2009 - 08.2014
Patient Service Representative
Dept. of Veteran Affairs Fairbanks CBOC
04.2004 - 05.2009
No Degree - General Studies
University of Alaska Fairbanks