Summary
Work History
Education
Skills
Timeline
Generic

Leona Johnson

Calumet City,IL

Summary

With a proven track record at Help and Home, I excel in patient care and progress documentation, enhancing client well-being and independence. My adeptness in meal preparation and exceptional communication skills have significantly improved patient outcomes. Known for meticulous attention to detail and a compassionate approach, I consistently achieve high levels of customer satisfaction and operational efficiency.

Work History

Home Care Aide

Help and Home
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted disabled clients to support independence and well-being.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Security Officer

BPG Security Company
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Checked and verified photo identification prior to granting facility access.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Wrote detailed reports of all security breaches and investigations.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Reported suspicious activities and persons to law enforcement.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.

Deli Clerk

Walmart
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.

DSP

ADA S Mckinley Cmnty Svcs
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Post-Baccalaureate Diploma - All Major Subjects

Midwest Theological Institute
8900 S Ashland
07.2008

Skills

  • Meal preparation
  • Client documentation
  • Medication administration
  • Patient transportation
  • Housekeeping
  • Progress documentation
  • First aid and safety
  • Care plan management
  • Behavior redirection
  • Patient care

Timeline

Home Care Aide

Help and Home

Security Officer

BPG Security Company

Deli Clerk

Walmart

DSP

ADA S Mckinley Cmnty Svcs

Post-Baccalaureate Diploma - All Major Subjects

Midwest Theological Institute

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Leona Johnson