Leona Lewis

I provided customer education including advising customers as to proper mailing procedures, business mail preparation, postage payment systems, and related requirements. Resolved customer complaints and inquiries, providing mailing options and necessary information to promote customer satisfaction.

I also conducted training on business mail preparation, requirements and procedures to internal and external customers in a variety of on and off site locations. Participating in mailer meetings. I was required to be certified and serve as an on the job instructor.

I accepted, reviewed, completed and processed applications for all classes of mail; issued licenses and permits and notified customers of noncompliance, improper use, cancellations and revocations of licenses, permits, etc. and took appropriate action.

• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Trained staff on operating procedures and company services.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Assisted customers by answering questions and fulfilling requests.