Leona Malmberg
Rochester,WA
Summary
Accomplished Slot Lead Supervisor at Lucky Eagle Casino & Hotel, adept in customer service and attention to detail. Excelled in enhancing staff productivity and customer satisfaction, with a proven track record in team building and conflict resolution. Skilled in both verbal and written communication, consistently prioritized positive outcomes and efficient operations.
Overview
45
45
years of professional experience
Work History
Slot Lead Supervisor
Lucky Eagle Casino & Hotel
01.2010 - 04.2024
- Provided leadership, direction, and training for staff members in order to optimize workflow processes.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Conducted regular performance appraisals, providing feedback to improve employee skills and productivity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees.
- Resolved conflicts between staff members in a timely manner while maintaining positive relationships
Administrative Assistant
State of Washington - Various Agencies
10.1979 - 07.2013
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Supported recruitment processes and scheduled interviews
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Education
GED -
Juneau Douglas High School
Juneau, AKSkills
- Customer service
- Attention to detail
- Verbal and written communication
- Team building
- Positive attitude
- Teamwork
Timeline
Slot Lead Supervisor
Lucky Eagle Casino & Hotel
01.2010 - 04.2024
Administrative Assistant
State of Washington - Various Agencies
10.1979 - 07.2013
GED -
Juneau Douglas High School
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