Leona Medearis-Peacher
Salinas,CA
Summary
Service-focused management professional dedicated to delivering positive customer experiences to promote loyalty and repeat business. Possesses strong analytical problem-solving and talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Demonstrates a well documented history of dedication to streamlining operations, decreasing costs and promoting organizational efficiency. Committed to meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
37
37
years of professional experience
Work History
General Manager
MV Transportation Company
01.2019 - Current
- Recruited, hired, trained and managed teams of 18 drivers, 2 dispatchers, and 1 Operations Manager in all phases of scheduling, customer service, fixed route, and paratransit rides services
- Maintained client expectations for On Time Performance (OTP) and passengers per hour (PPH), as well as reviewed and addressed customer service reports (CSR)
- Conducted company mandated training and safety meetings, monthly facility safety audits, and drive cam retraining, as well as ensured employee adherence DOT and FTA regulations
- Implemented, promoted and and ensured staff adherence to company financial, safety and operational policies and procedures.
- Managed budget implementations, employee reviews, training, schedules, and union contract negotiations.
- Monitored financial performance, forecasted budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline Hollister Division 30 operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operations Manager
MV Transportation Company
03.2015 - 01.2019
- Recruited, hired and managed teams of 85 drivers, 8 dispatchers, and 4 road supervisors in all phases of scheduling, customer service, fixed route and paratransit rides services
- Maintained client expectations for OTP and PPH, as well as CSRs and National Transit Data (NTD) surveys
- Managed attendance, discipline and retraining of driver and dispatch personnel
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service, addressing issues through positive resolution with direct contact
- Implemented, promoted and ensured employee adherence to company financial, safety, operational policies and procedures, and ADA, DOT and FTA regulations.
Road Supervisor
MV Transportation Company
08.2014 - 03.2015
- Supported, evaluated and supervised drivers on fixed routes and paratransit services, facilitated new driver training and evaluation, and completed periodic assessment of driver performance
- Ensured that drivers followed company policies and procedures, and adhered to ADA, DOT safety and FTA regulations
- Ensured driver knowledge and implementation of customer service and ADA requirements to ensure wheelchair and non-ambulatory/ambulatory rider safety
- Secured accident scene, coordinated with law enforcement, documented witness statements, prepared written incident reports, and took photographic evidence in accordance with company policy and DOT regulations
Driver
MV Transportation Company
04.2014 - 08.2014
- Operated hybrid busses, trolleys, and cutaways on fixed routes
- Provided excellent customer service, ensuring DOT and FTA safety compliance, as well as following ADA regulations
- Participated in safety meetings, trainings, and company briefings.
Driver
Sara Lee Corporation
01.2006 - 01.2011
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Assistant Manager
Safeway Corp, Lodi
01.1987 - 01.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Associate of Applied Science - General Education
Monterey Peninsula College
Monterey, CA1994
Post Police Academy - Basic Law Enforcement Curriculum
San Joaquin Delta College
Stockton, CA1994
High School Diploma -
East Union High School
Manteca, CA1986
Skills
- Knowledge of iCIMS, Trapeze, Sam Timepoint, Microsoft Word, Outlook, Publisher, PowerPoint, Excel and Web PE, Lawson Personnel Management
- Exceptional Interpersonal Communication
- Knowledge of Americans with Disability Act (ADA), reasonable accommodation, safety DOT and FTA compliance regulations
- Knowledge of key operational metrics that drive customer service and meet contractual obligations
- Knowledge of labor union negotiation processes
- Recruitment, Training and Development
Registered Potawatomi Indian
Full registered member of the Potawatomi Indian Tribe
Timeline
General Manager
MV Transportation Company
01.2019 - Current
Operations Manager
MV Transportation Company
03.2015 - 01.2019
Road Supervisor
MV Transportation Company
08.2014 - 03.2015
Driver
MV Transportation Company
04.2014 - 08.2014
Driver
Sara Lee Corporation
01.2006 - 01.2011
Assistant Manager
Safeway Corp, Lodi
01.1987 - 01.2006
Associate of Applied Science - General Education
Monterey Peninsula College
Post Police Academy - Basic Law Enforcement Curriculum
San Joaquin Delta College
High School Diploma -
East Union High School
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