Leona Myers
Council Bluffs
Summary
Started career in 1988 in housekeeping, transitioning to business office in 1989. Experience includes roles as File Clerk, HMO Billing, Lab Billing, Collections, and Financial Assistance. Proven ability to adapt and excel in various administrative functions, contributing to operational efficiency.
Overview
37
37
years of professional experience
Work History
Patient Advocate
Conifer Healthcare Solutions
Dallas
09.1988 - Current
- Compiled information from patients and caregivers or family members to identify care concerns.
- Counselled patients on potential financial liabilities and payment requirements.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Applied HIPAA privacy and security regulations while handling patient information.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Gathered and analyzed patient information to determine special program eligibility.
Education
High School Diploma -
Thomas Jefferson University
Council Bluffs, IA05-1979
Skills
- HIPAA compliance
- Financial counseling
- Customer service
- Gathering information from patients
- Customer follow-up
- Medical filing
- Collections management
- Policy understanding
- Attention to detail
- Vital statistics documentation
- Insurance verifying
- Call screening
- Phone and email etiquette
- Healthcare systems navigation
- Document filing
- Caring and empathetic
- Billing procedures
- Insurance company billing
- Clerical and filing support
- Knowledge of community services and programs
Timeline
Patient Advocate
Conifer Healthcare Solutions
09.1988 - Current
High School Diploma -
Thomas Jefferson University
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