Summary
Overview
Work History
Education
Skills
Certification
Certified Customer Service Professional RiseUp Foundation Credential # LP036247021180
Timeline
SoftwareEngineer

Leona Putney

Boston,MA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Transit Ambassador

Block By Block
04.2023 - 06.2024
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Created and maintained detailed database to develop promotional sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Aramark
09.2022 - 04.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

MassHealth
10.2020 - 01.2023
  • Responded to customer requests for products, services, and company information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative Manager

Putney Construction And Company
06.1986 - 01.2019
  • Supervised employees and provided excellent customer service to callers requiring assistance for work issues.
  • Monitored customer service calls to verify.
  • Managed customer service budgets for cost-effective staff and resource allocation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Certificate - Nursing Assistance 1 & 2

Halifax Community College
Weldon, NC
06.1986

Diploma - Marketing

Weldon Stem High School Career Academies
Weldon, NC
06.1984

Skills

  • Crisis Management
  • Passenger Assistants
  • Disability Awareness
  • Customer Service
  • Safety awareness
  • Promotional support
  • Issue and Complaint Resolution
  • Teamwork and Collaboration

Certification

Certificate-Customer Service Professional

RiseUp NRF Foundation

Credential #LP036247021180

Certificate- National ServSafe Association

Certificate #17772943

Certified Customer Service Professional RiseUp Foundation Credential # LP036247021180

Certificate-Customer Service Representative

RiseUp NRF Foundation

Credential #LP036247021180

Timeline

Transit Ambassador

Block By Block
04.2023 - 06.2024

Customer Service Representative

Aramark
09.2022 - 04.2023

Customer Service Representative

MassHealth
10.2020 - 01.2023

Customer Service Representative Manager

Putney Construction And Company
06.1986 - 01.2019

Certificate - Nursing Assistance 1 & 2

Halifax Community College

Diploma - Marketing

Weldon Stem High School Career Academies

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Leona Putney