Leona Schnabel
Waianae ,HI
Summary
Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.
Overview
4
4
years of professional experience
Work History
Bartender/Waitress
A&G Bar and Grill
Waianae, HI
08.2024 - Current
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Increased sales of high margin menu items through effective upselling.
- Cleared table and bussed dishes to allow for quick setups.
- Set up dining room to meet hospitality and service standards.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Calculated charges, issued table checks and collected payments from customers.
- Handled special customer requests for separate checks and menu substitutions.
- Provided timely checks on guest needs and brought requests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
Owner
Throwing Shlayed LLC
Waianae, HI
01.2021 - Current
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Set pricing structures according to market analytics and emerging trends.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Keep track of all inventory daily
- Up keeping my website.
- Creating banners and flyers for social media.
Education
High School Diploma -
Nanakuli High School
Waianae, HI08.2012
Skills
- Sales leadership
- Design coordination
- Suggestive selling
- Safe serving knowledge
- Alcohol ordering
- Budgetary Planning
- Scheduling and calendar management
- Expense reporting
- Billing
- Invoicing and billing
- Business development
- Performance improvements
- Purchasing and planning
- Cost analysis and savings
- Schedule management
- Profit and loss accountability
- Friendly, positive attitude
- Point of Sale (POS) system operations
- High-volume dining
- Menu memorization
- Menu knowledge
- Sales Techniques
- Liquor, wine and food service
- Table Bussing
- Food inspection
- Safe food handling
Websites
Timeline
Bartender/Waitress
A&G Bar and Grill
08.2024 - Current
Owner
Throwing Shlayed LLC
01.2021 - Current
High School Diploma -
Nanakuli High School
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