Leona Soucek
Omaha,NE
Summary
Knowledgeable professional with proven background in streamlining software implementation processes and enhancing client satisfaction. Demonstrated proficiency in troubleshooting technical issues and providing effective solutions while collaborating closely with cross-functional teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Implementation Specialist
gWorks
06.2024 - Current
- Lead clients through adoption of gWorks software (migration, data validation, data configuration)
- Manage 30+ clients each months plus backlog clients awaiting go live
- Became product expert for clients to ensure smooth and successful transition to software
- Document and track onboarding project progress, maintaining clear and effective communication throughout process
- Identify areas for improvement in both onboarding and software functionalities
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
Systems & Technology Trainer and Instructional Designer
Medical Solutions
08.2022 - 06.2024
- Advocated for systems and technology education to 3000+ internal employees and translated technical and complex concepts into concise and comprehensive instructions
- Proactively partnered with the organization to identify knowledge and skill gaps through effective needs analysis and clearly articulated learning proposals (for example program for additional learning opportunities)
- Conducted systems and technology-based training sessions via online platforms
- Created technical documentation of systems and technology process flows and functionality and worked on continuous improvement of the Training function by recommending process improvements, curriculum enhancements or new procedures
- Earned Instructional Designer certification
Onboarding Specialist
Medical Solutions
08.2021 - 08.2022
- Processed placements from start to finish per 8-15 new clients a week
- Trained in running background checks and reading various reports (healthcare, education, qualification)
- Responsible for monthly various trainings and mentoring new hires
- I became a go to person for taking extra placements (above 25 per time period) and working on various job-related projects (creating new processes for our growing department)
Administrative Assistant
Boys Town
08.2020 - 08.2021
- Assistant to the Executive Director of Iowa and support for the Executive team
- Acting as the point of contact between the executives and internal/external clients
- Maintain Executive calendar, arrange meetings and appointments and provide reminders
- Making agendas, taking dictation and minutes and accurately enter data
- Assisting with development and event planning
- Created system for onboarding, orientation and offboarding and developed an efficient documentation and filing system
- Monitor office supplies and research advantageous deals or suppliers
Community Leasing Specialist
Seldin
01.2019 - 06.2021
- Started as a Roving Leasing specialist, after 6 months I became a Community Leasing Specialist and in December 2019 I got an opportunity to open a brand-new community in Bellevue, NE with 204 apartments where I was able to achieve all occupancy goals
- Marketing properties, administrative duties, preparing lease documents, screening prospective tenants to qualify them, light accounting duties, communication with vendors, maintenance, prospects and residents
- Responsible for training new team members or filling in for managers when needed
Front Office Specialist
Hilton
05.2018 - 12.2018
- Started at Embassy Suites and then transferred to help open a $20 million luxury boutique Hilton property- Double Tree
- Run day to day front office operations by aiding the front office manager
- Fully trained and Hilton Certified as a Guest Service Supervisor / Manager on On-Q PM with full knowledge in the operations of the hotel’s rooms division
Education
Master's Degree - Andragogy
Masaryk University
Czech Republic01.2017
Master's Degree - Social Education And Counselling
Masaryk University
Czech Republic06.2016
Skills
- Communication skills
- Project Management
- Critical Thinking
- Change Management
- Professional Development
- Issue Resolution
- Client training
- User Acceptance Testing
- Customer Support
- Software Implementation and Configuration
Certification
- Certified E-Learning Instructional Designer, Association for Talent Development (ATD) - Sep 2022
- Fundamentals of Agile Project Management, Project Management Institute (PMI), Mar 2024
- Business Analysis & Process Management, Coursera Project Network, Sep 2024
Timeline
Technical Implementation Specialist
gWorks
06.2024 - Current
Systems & Technology Trainer and Instructional Designer
Medical Solutions
08.2022 - 06.2024
Onboarding Specialist
Medical Solutions
08.2021 - 08.2022
Administrative Assistant
Boys Town
08.2020 - 08.2021
Community Leasing Specialist
Seldin
01.2019 - 06.2021
Front Office Specialist
Hilton
05.2018 - 12.2018
Master's Degree - Andragogy
Masaryk University
Master's Degree - Social Education And Counselling
Masaryk University
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