Leona Stastny
Rochester,Minnesota
Summary
Compassionate and results-driven healthcare professional dedicated to ensuring patients receive the highest quality of care. Skilled in fostering positive relationships, creating open lines of communication, and collaborating with multidisciplinary teams to meet patient needs. Highly organized and dependable, with proven success managing multiple priorities and thriving in high-pressure environments. Proficient in healthcare software and compliance standards, maintaining data integrity and patient confidentiality. Committed to serving diverse patient populations with empathy, cultural sensitivity, and professionalism.
Overview
5
5
years of professional experience
Work History
Registration Representative
Mayo Clinic
08.2024 - Current
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Ensured patients received timely care by checking them into the Emergency Department or hospital upon arrival via ambulance.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
Administrative Assistant
College of Saint Teresa Alumni Office
08.2022 - 06.2024
- Carried out administrative duties such as filing, typing, copying, binding, and scanning
- Helped organize and coordinate the 2024 School Reunion
- Delivered excellent customer service through prompt responses to inquiries of alumni, addressing concerns effectively, and building strong relationships.
Administrative Intern
Avera Sacred Heart Hospital
05.2023 - 08.2023
- Contributed to various meetings throughout the different departments of the hospital.
- Traveled to multiple Avera hospitals, clinics, and long-term care units to participate in meetings.
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
Shift Manager
The Dairy Dock
05.2020 - 08.2024
- Trained and mentored 40 new employees to maximize team performance.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Supervised employees and oversaw quality compliance with company standards for food and service.
- Proactively managed resource allocation to guarantee uninterrupted operational efficiency, maintaining optimal levels of inventory, staffing, and equipment availability.
Education
Bachelor of Arts - Healthcare Management
Saint Mary's University of Minnesota
Winona, MN05-2024
MBA - Business Administration
University of South Dakota
Vermillion, SD05-2027
Mental Health First Aid Certified USA
Saint Mary's University of Minnesota
Winona, MNSkills
- Communication
- Organization
- Flexibility
- Time Management
- Leadership
Timeline
Registration Representative
Mayo Clinic
08.2024 - Current
Administrative Intern
Avera Sacred Heart Hospital
05.2023 - 08.2023
Administrative Assistant
College of Saint Teresa Alumni Office
08.2022 - 06.2024
Shift Manager
The Dairy Dock
05.2020 - 08.2024
Bachelor of Arts - Healthcare Management
Saint Mary's University of Minnesota
MBA - Business Administration
University of South Dakota
Mental Health First Aid Certified USA
Saint Mary's University of Minnesota
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