LEONA GARLAND
Ashburn,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
CSA-Production
Shiner Exteriors, Roofing, Siding and Windows
Sterling, VA
09.2020 - Current
- Handle inbound and outbound Production calls
- Update in-progress customers on the status of their work
- Update/maintain jobs database
- Assist with new job files/paperwork
- General data-entry and clerical tasks
- Assist Executive Management with special projects and research on an as-needed basis.
Order Processing Manager
Window World of DC Corporate
10.2014 - 09.2020
- Responsible for the creation and maintenance of Intercompany/customer orders and services
- Works closely with production and various vendors to carry out confirmation of orders based upon production schedule
- Validates order confirmations for manufacturability per customer’s product rule sets, including HOA regulations
- Provides customer support including order status and changes, initial estimated time dates, follow up on change and resolves customer issues as a liaison between multiple departments including sales, production, service and scheduling
- Responsible for making sure authorizations for shipping are released in time to meet established goals for lead time, quick turnaround and committed ship dates.
Lead Coordinator
Window World of DC Corporate
09.2013 - 10.2014
- Maintains contact database systems
- Ensures all systems and processes are up to date and run efficiently
- Records, assigns and tracks all Internet and non-internet leads for 6 separate markets
- First point of contact in handling customer inquiries
- Answers customer inquiries concerning orders, service orders and installation
- Researches customers information and fulfills customers needs.
Administrative Assistant/Receptionist to VP of HR, VP of Sales & Mktg. & CIO
Beacon Roofing Supply, Inc.
Herndon, VA
04.2010 - 06.2013
- Receptionist
- Supply orders, Mailings, Processes UPS shipments
- Manages the office
- Meeting coordinator
- Travel arrangements for the EC committee
- Prepared & processed Expense Reports
- Travel Itineraries
- Maintains schedules/calendars
- Schedules Interviews
- Prepares Regret of hire letters
- Prepares New Hire-Benefits Packages and distributes to HR Leaders
- Prepares Termination packages
- Completes Verifications of employment
- Maintains Reconciliation of monthly Corporate AMEX bill
- Maintains Weekly/Daily Terminations report
- Maintains Weekly Headcount Report - including User ID, LOA, SLO, Promotions, Demotions, Transfers
- Maintains Weekly Department Of Transportation Summary Report for VP of Fleet & Safety
- Maintains Driver Flag Reports for HR Leaders
- Maintains Weekly Headcount Reports to IT Directors - US & Canada
- Prepares Employee Anniversary letters signed by CEO
- Prepares Employee Birthday cards
- Prepares Cigna outstanding check letters for Corp
- Benefits Director
- Handles ADP Portal P/W reset request.
Accounts Payable Travel & Expense Dept.
AOL
Dulles, VA
10.2007 - 07.2009
- Administrative Assistant
- Auditing Travel Expense Reports
- Review Settlements
- Filing of Travel Expense Reports
- Audit Compliance
- Manual Expense Reports/Processing in SAP
- Review trips to verify all receipts are included in trip packet
- Process reimbursement tickets
- Daily Termination Log
- Updating terminated employees spreadsheet to make sure no unpaid expenses are pending
- Processing credits to accounts.
Receptionist/Admin Assistant, Account Assistant
Dealey, Renton & Associates/Insurance Broker
Oakland, CA
05.2004 - 07.2007
- Initially performed receptionist and administrative duties and later promoted to Account Assistant
- Duties included: Review certificate requests and insurance requirements in contracts for compliance
- As necessary, contact client for clarification/information or refer to Account Manager if there are coverage issued to be resolved
- Prepare certificates of insurance based on individual requests from our customers
- Process renewal certificates
- Process corrections/revisions to certificates
- Prepare pre-renewal documents (renewal instruction sheets, loss runs, certificate holder listings) for the Account Managers
- Order policy and endorsements
- Follow up on cancellation/nonpayment notices for the insurance companies
- Other direct customer/insurance company contact regarding certificates, payment follow-up or other issues as required.
Education
High School Diploma -
Encinal High School
Alameda, CA06-1994
Skills
- Office administration
- Spreadsheet management
- Travel administration
- Filing and data archiving
- Database administration
- Customer and client relations
- Meeting arrangements
- Conference planning
- Scheduling
- Administrative support
- Travel coordination
- Expense reporting
- Mail distribution
- Office management
- Multi-line Telephone Systems
Timeline
CSA-Production
Shiner Exteriors, Roofing, Siding and Windows
09.2020 - Current
Order Processing Manager
Window World of DC Corporate
10.2014 - 09.2020
Lead Coordinator
Window World of DC Corporate
09.2013 - 10.2014
Administrative Assistant/Receptionist to VP of HR, VP of Sales & Mktg. & CIO
Beacon Roofing Supply, Inc.
04.2010 - 06.2013
Accounts Payable Travel & Expense Dept.
AOL
10.2007 - 07.2009
Receptionist/Admin Assistant, Account Assistant
Dealey, Renton & Associates/Insurance Broker
05.2004 - 07.2007
High School Diploma -
Encinal High School
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