Leona Ulrich
Perham,MN
Summary
Solution-focused Mediator known for fair and efficient task completion. Specialize in conflict resolution, active listening, and negotiation skills. Excel in communication, empathy, and problem-solving to effectively mediate disputes and foster cooperative solutions.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Qualified Neutral -MN ADR Rule 114
Lakes Crisis and Resource Center
Detroit Lakes, MN
02.2023 - Current
- Negotiates agreements between conflicting parties in an impartial manner.
- Creates a safe space for both parties to discuss their differences of opinion.
- Arranges appointments between parties for mediation.
- Facilitates positive discussions between disagreeing parties in negotiations.
- Explores potential options for resolving disputes amicably.
- Educates clients on their rights under the law and other available options.
- Provides support services referrals when needed.
- Participates in continuing education programs related to dispute resolution techniques.
Family Group Decision Making Coordinator
Lakes Crisis & Resource Center
Detroit Lakes, MN
02.2023 - Current
- Works with case managers to establish effective goals for Family Group Decision Making Meetings (FGDM).
- Works with case managers and their families to identify supportive family networks for each family meeting.
- Coordinates scheduling of Family Group Meetings with members.
- Coordinates a date, time, and location for the Family Group Meetings.
- Provides snacks and refreshments for meetings.
- Prepares participants for effective involvement in family group meetings.
- Conducts family group meetings.
- Compiles meeting insights and formulates a structured plan afterwards.
- Distributes copies of finalized plans to all Group Participants.
- Encourages individuals and family members to develop skills and use strategies for confronting problems constructively.
- Manages and performs all outreach for the FGDM program.
- Coordinates billing processes, ensuring accurate reimbursement of services aligned with grant guidelines.
Crime Victim Services Advocate
Lakes Crisis and Resource Center
Detroit Lakes, MN
08.1994 - 01.2023
- Collaborated with other professionals involved in client cases such as lawyers, counselors and social workers.
- Educated victims on their rights under the Victims' Bill of Rights Act.
- Assisted in filing compensation claims with the state or local Victim Compensation Board.
- Attended court hearings to provide advocacy for victims throughout the criminal justice process.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Created awareness of victims' rights and services by delivering presentations to agencies, schools, and community groups.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Served as a liaison between the organization and various community partners including law enforcement agencies, social service organizations, schools and faith-based organizations.
- Facilitated Domestic Violence Support Groups.
Education
Certification in Family Group Decision Making - FGDM
MN Child Welfare Training Academy
Roseville02-2023
Restorative Family Mediation Certificate - Alternative Dispute Resolution
Katallasso Group
New Brighton, MN01-2023
Bachelor of Arts - Psychology
Moorhead State University
Moorhead05-1998
Bachelor of Arts - Psychology
Concordia College
Moorhead, MN12-1982
Skills
- Confidentiality
- Impartiality
- Communication proficiency
- Conflict resolution skills
- Active listening
- Problem-solving aptitude
- Agreement preparation
- Dispute management
- Interpersonal communication
- Provides Summary Agreement to the Court
- Billing and client file management
Certification
- ADR Rule 114 certification specializing in Restorative Family Mediation
- Certification in Family Group Decision Making
- Skilled Crime Victim Services Advocate for 18+ years
Languages
English
Professional
German
Limited
References
References available upon request.
Timeline
Qualified Neutral -MN ADR Rule 114
Lakes Crisis and Resource Center
02.2023 - Current
Family Group Decision Making Coordinator
Lakes Crisis & Resource Center
02.2023 - Current
Crime Victim Services Advocate
Lakes Crisis and Resource Center
08.1994 - 01.2023
Certification in Family Group Decision Making - FGDM
MN Child Welfare Training Academy
Restorative Family Mediation Certificate - Alternative Dispute Resolution
Katallasso Group
Bachelor of Arts - Psychology
Moorhead State University
Bachelor of Arts - Psychology
Concordia College
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