Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leona Wagoner

Las Vegas

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Private Investigator training position. Ready to help team achieve company goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Pharmacy Benefit Manager

CVS ,LLC
09.2001 - Current
  • Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
  • Directed and controlled 401K, medical, dental, and vision benefit packages.
  • Kept programs in line with plan structure, company policy and legal requirements.

  • Assessed client requirements and developed targeted benefits solutions.
  • Audited benefit programs and agreements to optimize service delivery.
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Addressed customer account discrepancies and concerns.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Limousine Chauffeur

BELL TRANSPORTATION
01.2018 - 03.2019
  • Upheld high standards of cleanliness, sanitation, and service.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Arrived on time to customer appointments.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Maintained log of daily trips to keep accurate records of fares and destinations.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Responded with ease to sudden changes in routes and schedules.
  • Pointed out landmarks and other points of interest to passengers.
  • Followed designated routes and schedules while operating vehicles.
  • Followed applicable traffic regulations and traffic laws.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Delivered passengers to destinations safely and on time.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Drove VIPs to corporate events and meetings.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Helped passengers with luggage, collected fares and politely answered questions.

Education

Associate of Arts - PHARMACY STUDIES

CCSN
LAS VEGAS
06-2028

CERTIFIED PHARMACY TECHNICIAN CERTIFICATE - PHARMACY

PENN FOSTER
ONLINE
06-2024

High School Diploma -

CYPRESS HIGH
Cypress, CA
06-1979

Skills

  • Medication therapy management
  • Drug utilization review
  • Utilization management
  • Claims processing
  • HIPAA compliance
  • Document preparation
  • Regulatory compliance
  • Employee benefits administration
  • Employment law compliance
  • Medical insurance
  • Benefit development

Timeline

Limousine Chauffeur

BELL TRANSPORTATION
01.2018 - 03.2019

Pharmacy Benefit Manager

CVS ,LLC
09.2001 - Current

Associate of Arts - PHARMACY STUDIES

CCSN

CERTIFIED PHARMACY TECHNICIAN CERTIFICATE - PHARMACY

PENN FOSTER

High School Diploma -

CYPRESS HIGH
Leona Wagoner