Leona Whitehead
Biller
Ruston,LA
Summary
Dynamic Billing Specialist with a proven track record at Green Clinic, adept at resolving discrepancies and enhancing accuracy in financial records. Skilled in billing systems and customer service, I foster team collaboration and drive process improvements, ensuring compliance and efficiency in claims processing while maintaining meticulous attention to detail.
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
16
16
years of professional experience
Work History
Billing Specialist
Green Clinic
08.2024 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Verify accuracy of accounts payable payments.
Administrative Assistant
Summit Salon Academy - Gainesville
03.2020 - 01.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Mental Health Specialist
GROUP HOME
05.2020 - 02.2023
- Provided clients with recommendations to community resources.
- Documented client progress in confidential files.
- Performed client assessments and developed treatment plans.
- Served as a liaison between patients, caregivers, and other healthcare providers to promote effective communication and coordinated care.
Nursing Assistant
Saint Francis Medical Partners
01.2014 - 11.2019
- Documented care actions by completing records and logs in medical software system.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Manager
SmartStyles
01.2010 - 04.2013
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Medical Coding And Billing
Penn Foster Career School
Scranton, PA04-2026
Bachelor of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO06-2019
Skills
- Customer service
- Problem-solving
- Billing systems and software
- HIPAA compliance
- Customer engagement
- Denial management
- Attention to detail
- Multitasking and organization
- Claim submission
- Verbal and written communication
- Team collaboration
- Claims processing
Timeline
Billing Specialist
Green Clinic
08.2024 - Current
Mental Health Specialist
GROUP HOME
05.2020 - 02.2023
Administrative Assistant
Summit Salon Academy - Gainesville
03.2020 - 01.2024
Nursing Assistant
Saint Francis Medical Partners
01.2014 - 11.2019
Manager
SmartStyles
01.2010 - 04.2013
Medical Coding And Billing
Penn Foster Career School
Bachelor of Science - Healthcare Management
Colorado Technical University