Leona Williams
Valdosta,GA
Summary
Goal-oriented Customer Service Manager with 6 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Also, an organized and dedicated administrative assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Assistant Manager
QuikTrip
Valdosta, GA
12.2022 - Current
- Provide excellent customer service to all customers in a timely manner
- Trained an average of 6 new employees biweekly on store processes and procedures
- Designed and ordered all incoming and outgoing merchandise for customers
- Enforced company policies and procedures.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Created employee schedules to align coverage with forecasted demands
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Office Manager
One Hour Heating and Air Conditioning
Miami, FL
06.2022 - 11.2022
- Process permits through different municipalities
- Dispatch technicians to their appointments
- Order HVAC equipment through Carrier, Trade, Rheem
- Coordinated special projects and managed schedules
- Managed office operations while scheduling appointments for department managers
- Updated reports, managed accounts, and generated reports for company database
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Negotiated contracts with outside carriers to minimize costs to company and customers
Administrative Assistant
Profit Planners
Miami, FL
04.2022 - 06.2022
- Executed record filing system to improve document organization and management
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Managed department budgets and generated financial reports for management review
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
Assistant General Manager
Motel 6
Miami, FL
06.2021 - 04.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Handled cash accurately and prepared deposits
- Developed and implemented policies and procedures to improve customer service and satisfaction
- Managed team schedule with eye for coverage needs and individual strengths
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Managed purchasing, sales, marketing and customer account operations efficiently
Customer Service Supervisor/Cashier
Brandsmart
Miami, FL
04.2019 - 05.2021
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues
- Coached employees through day-to-day work and complex problems
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Built relationships with customers to encourage repeat business
- Assisted customers with returns, refunds and resolving transaction issues
Sales Associate
Target
Miami, FL
06.2016 - 01.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Prepared merchandise for sales floor by pricing or tagging
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy
- Used in-store system to locate inventory and place special orders for customers
- Managed efficient cash register operations
Education
Bachelor of Science - Chemistry
Florida Agricultural And Mechanical University
Tallahassee, FL05.2019
Skills
- Money handling
- Customer service
- HVAC
- City permitting
- Insurance
- Management
- Microsoft (all programs)
- Accounts Payable
- Employee Scheduling
- Data Collection
- Recruiting and Interviewing
Timeline
Assistant Manager
QuikTrip
12.2022 - Current
Office Manager
One Hour Heating and Air Conditioning
06.2022 - 11.2022
Administrative Assistant
Profit Planners
04.2022 - 06.2022
Assistant General Manager
Motel 6
06.2021 - 04.2022
Customer Service Supervisor/Cashier
Brandsmart
04.2019 - 05.2021
Sales Associate
Target
06.2016 - 01.2018
Bachelor of Science - Chemistry
Florida Agricultural And Mechanical University