Leona Wilson
10551 Maple Dr,LA
Summary
Dynamic customer service professional with a proven track record at Everisepc, excelling in problem-solving and time management. Successfully implemented process improvements that enhanced service efficiency, while mentoring teams to elevate customer satisfaction. Adept at analyzing data to drive strategic enhancements, fostering loyalty through effective communication and resolution techniques.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
Everisepc
04.2025 - 04.2026
- Supervised daily operations to ensure high-quality customer service standards.
- Trained and mentored team members on effective communication strategies.
- Implemented process improvements to enhance service efficiency and customer satisfaction.
- Resolved escalated customer inquiries, fostering positive relationships and loyalty.
Customer Care Representative
Ttec (TeleTech) - HealthCare Solutions
02.2020 - 03.2025
- Resolved customer inquiries using CRM systems, ensuring timely and accurate responses.
- Collaborated with healthcare teams to address patient concerns and provide effective solutions.
- Mentored junior representatives on best practices for customer engagement and resolution techniques.
- Analyzed call data to identify trends, enhancing service strategies for better customer satisfaction.
Education
High School Diploma -
Delta High School
05.1998
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
Timeline
Customer Service Supervisor
Everisepc
04.2025 - 04.2026
Customer Care Representative
Ttec (TeleTech) - HealthCare Solutions
02.2020 - 03.2025
High School Diploma -
Delta High School