Leona P. Solomon
West Palm Beach,Florida
Summary
Administrative leader with excellent communication, interpersonal and problem solving skills. Proven ability to exceed company & department goals. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
OPERATIONS ASSISTANT II
Florida Public Utilities Company
06.2023 - Current
- Support new employee training and onboarding.
- Manage and maintain file system.
- Process invoices and monthly accruals.
- Manage wide-ranging administrative, financial and service-related reports.
- Serve as 1CX change/device champion.
- Manage field/office staff calender and weekly on-call schedule.
- Assist Operations Supervisor with planning of routine operations and special projects.
- Manage day-to-day department operations in the absence of Operations Supervisor.
OPERATIONS ASSISTANT I
Florida Public Utilities Company
12.2021 - 06.2023
- Prepared and distributed work orders.
- Processed orders from previous day's work & updated ECIS with all pertinent information.
- Dispatched all work orders for same day service, leaks, and emergency calls.
- Routed work for next business day.
- Performed all other duties as assigned by the Operations Supervisor.
PROPANE CLERK
Florida Public Utilities Company
11.2015 - 12.2021
- Answered phone calls and responded to all customer inquiries including, but not limited to pricing, billing, documenting complaints and setting up new orders.
- Solved customer service issues with the goal of customer satisfaction and customer retention.
- Scheduled propane installations, maintenance requests, competitive takeovers and close work orders
- Verified all railcar unloading documentation to be reconciled and reported.
- Accurately maintained customer data, transactions, and information in ADD's & WESROC through accurate data entry and monitoring.
- Completed daily inventory bulk reconciliation of storage as well as monthly fuel inventory as assigned.
Education
Certificate - Women's Entrepreneurship
Cornell University
Ithaca, NY07.2020
Master of Science - Leadership
Nova Southeastern University
Davie, FL08.2011
Bachelor of Science - Organizational Management
Palm Beach Atlantic University
West Palm Beach, FL08.2009
Skills
- Document Management
- Work planning and Prioritization
- Verbal and Written Communication
- Organizational Management
- Administrative Support
- MS Office
Certification
FL Notary Public
Affiliations
American Society of Administrative Professionals, Member 2009
Timeline
OPERATIONS ASSISTANT II
Florida Public Utilities Company
06.2023 - Current
OPERATIONS ASSISTANT I
Florida Public Utilities Company
12.2021 - 06.2023
PROPANE CLERK
Florida Public Utilities Company
11.2015 - 12.2021
Certificate - Women's Entrepreneurship
Cornell University
Master of Science - Leadership
Nova Southeastern University
Bachelor of Science - Organizational Management
Palm Beach Atlantic University
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