Leonar Franco Matos
Clermont,United States
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Service Advisor
Reed Nissan
Clermont, FL
01.2025 - Current
- Assisted customers in understanding service options and vehicle needs.
- Coordinated service appointments and managed customer schedules effectively.
- Communicated with technicians to relay service details and customer concerns.
- Maintained accurate records of customer interactions and service history.
- Provided detailed explanations of repair work and maintenance services offered.
Inside Sales and Marketing Representative
Hilton Grand Vacations
Orlando, FL
04.2024 - 01.2025
- Identified customer needs and recommended products accordingly.
- Provided accurate information regarding product features, pricing and availability.
- Built strong relationships with customers through excellent service delivery.
Design Consultant
City Furniture
Orlando, FL
07.2023 - 04.2024
- Help guests design a home they'll love by using an iPad to engage and present various home furnishings and service options.
- Assist guests in finding the best financing options, creating invoices, and scheduling delivery.
- Prospect and follow up with leads generated from prior guest visits using the guest database.
Account Executive
City Furniture
Orlando, FL
04.2022 - 09.2022
- Implement CITY Furniture’s strategic initiatives
- Cultivate business partnerships, and coordinate business development operational tasks to increase revenues and reduce waste.
- Working with customers, developers, builders and business partners in increasing sales, market and develop new business strategies.
Design Consultant
City Furniture
Orlando, FL
04.2020 - 04.2022
- Help guests design a home they'll love by using an iPad to engage and present various home furnishings and service options.
- Assist guests in finding the best financing options, creating invoices, and scheduling delivery.
- Prospect and follow up with leads generated from prior guest visits using the guest database.
Quality Assurance Officer
Diamond Resorts
Kissimmee, FL
01.2016 - 01.2020
- Perform daily closing/deeding responsibilities Liaise with the New Owners Team while all deals are within rescission.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Interact with the Pending to Good Team until all initial monies/fees have been paid.
- Work directly with new owners if the terms of the initial contract need to be reviewed and/or modified in order to bring an account to "good" status.
- Contact all new owners within rescission to offer any additional help or answer any additional questions.
- Maintain statistical records of personal closings including: Rescission cancellation rates Bolt rates Rewritten deals Pending Delinquency rates.
- Exercise authority to rearrange down payment and closing costs
Education
Bachelor of Science - Law
URBE University
Maracaibo - Venezuela06.2012
Skills
- Passion for learning, and helping others learn
- Relationship building
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Portuguese
Professional
Timeline
Service Advisor
Reed Nissan
01.2025 - Current
Inside Sales and Marketing Representative
Hilton Grand Vacations
04.2024 - 01.2025
Design Consultant
City Furniture
07.2023 - 04.2024
Account Executive
City Furniture
04.2022 - 09.2022
Design Consultant
City Furniture
04.2020 - 04.2022
Quality Assurance Officer
Diamond Resorts
01.2016 - 01.2020
Bachelor of Science - Law
URBE University
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