Leonar Sierra
Bronx,NY
Summary
A dynamic professional with a proven track record of driving growth at Kaviar Logistic LLC and ensuring timely, exceptional service at Regal Travel Service. Skilled in strategic problem identification and bilingual communication, I excel in building client relationships and leading teams to exceed business goals. Expert in route planning and conflict resolution, I consistently enhance customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Driver
Regal Travel Service
09.2018 - Current
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Ensured timely service delivery for enhanced client satisfaction.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
Company Owner
Kaviar Logistic LLC
12.2020 - 07.2023
- Maximized profits by negotiating favorable contracts with suppliers, securing competitive pricing on materials and services.
- Managed daily operations efficiently while maintaining high-quality standards in all aspects of the business.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Resolved customer service issues with timely and professional resolutions.
- Built a strong network of industry contacts to facilitate business growth, explore joint ventures, and secure valuable partnerships.
- Implemented strategic plans to inprove performance and increase client acquisition.
- Increased company growth by strategically developing and implementing effective business plans.
- Supported company goals through careful reinvestment of profits.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and motivated employees to perform daily business functions.
- Secured financing from investors or lending institutions for expansion efforts or special projects.
- Reduced overhead costs by identifying inefficiencies in operational processes, reorganizing teams when necessary for better outcomes.
- Built loyal account base and long-term business relationships with accounts.
Education
Criminal Justice -
Bronx Community College
Bronx, NY06.2016
Skills
Punctual Attendance
Long-Term License Holder
Proficient in English and Spanish Communication
Service Excellence
Strategic Problem Identification
Effective Conflict Resolution
Team-Oriented Approach
Adaptability
Empathetic Listening
Timeline
Company Owner
Kaviar Logistic LLC
12.2020 - 07.2023
Driver
Regal Travel Service
09.2018 - Current
Criminal Justice -
Bronx Community College
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