Leonard Brumfield
New Orleans,LA
Summary
-Hardworking Waiter with 11 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
-Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
12
12
years of professional experience
Work History
Operations Manager
Five O Fore Entertainment
New Orleans, LA
03.2025 - 03.2026
- Supervised daily operations and staff activities for efficient workflow.
- Developed and implemented standard operating procedures for team tasks.
- Coordinated inventory management and supply chain logistics effectively.
- Led cross-functional meetings to align team goals and strategies.
- Managed scheduling and resource allocation for events and projects.
- Trained new employees on operational processes and best practices.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Bartender
Tommy Rocker's Cantina
Las Vegas, Nevada
06.2021 - 05.2025
- Managed bar operations during shifts to ensure efficient service and customer satisfaction.
- Trained and mentored new bartenders on drink preparation and customer interaction.
- Oversaw inventory management, ensuring adequate stock of beverages and supplies.
Server Shift Leader
Cheesecake Factory Inc
Las Vegas, NV
05.2021 - 09.2024
- Food safety POS operation Customer relations
- Trained and acclimated new servers to restaurant's culture and operations.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Managed tables throughout dining room to execute service at highest level.
- Maintained thorough knowledge of menu to describe dining options.
Shift Lead
Zea Rotisserie & Cafe
Harahan, LA
08.2017 - 10.2020
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
- Stayed on top of wide work, shift change, and closing tasks, delegating work during slower periods
- Trained and mentored all new servers, bringing each up to speed quickly on policies, procedures, and strategies for team success
- Educated serving staff on safe alcohol service requirements, using role-playing to reinforce strategies
- Backed up servers by jumping in to handle sidework, deliver food, and bus tables.
Shift Manager
Buffalo Wild Wings
Elmwood, LA
10.2013 - 06.2016
- Maintained high performance levels by successfully training, monitoring, and motivating shift employees
- Communicated openly with employees and fellow managers, addressing issues head-on to prevent escalation
- Kept operations smooth and efficient with consistent opening, closing, and shift change task lists
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity
- Controlled costs with effective supply management and monitoring of food use.
Education
Bachelor - Science
Southern University
Baton Rouge, LACollege Degree - Criminal Justice
St. Augustine High School
New Orleans, LASkills
- Cleaning and Sanitation
- Food Safety
- Menu Knowledge
- Menu Presentation
- Liquor, Wine, and Food Service
- High-Volume Dining
- Server Monitoring
- Team Leadership
- POS Systems
- Staff supervision
- Inventory management
- Employee training
Timeline
Operations Manager
Five O Fore Entertainment
03.2025 - 03.2026
Bartender
Tommy Rocker's Cantina
06.2021 - 05.2025
Server Shift Leader
Cheesecake Factory Inc
05.2021 - 09.2024
Shift Lead
Zea Rotisserie & Cafe
08.2017 - 10.2020
Shift Manager
Buffalo Wild Wings
10.2013 - 06.2016
Bachelor - Science
Southern University
College Degree - Criminal Justice
St. Augustine High School