Leonard Burrell
Winnsboro,SC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Sales and Service Specialist/Automotive Maintenance Technician/(C) Automotive Technician
Bridgestone Retail Operation-Firestone
06.2021 - Current
- Diagnose, repair, and perform automotive services such as: brakes, alignments, suspension, batteries, and electrical systems
- Install tires and perform tire maintenance, and install car and auxiliary batteries
- Changed oil and transmission fluid, replaced filters, and conducted road tests to ensure vehicle performance.
- Install tires and perform tire maintenance, and install batteries
- Install interior and exterior lights
- Store operations, opening/closing store, inventory and customer service/interaction for sales and service
- Delivered and picked up parts and tires using company truck to support service operations.
Data/Records Entry Clerk
General Information Services/HireRight
10.2014 - 06.2021
- Access databases to conduct thorough background checks, ensuring accurate and compliant information.
- Contact organizations via telephone and email to verify candidate backgrounds, providing reliable data for client decisions.
- Process and prepare background check reports according to client guidelines and standards
- Conduct QA inspections of completed background checks to ensure reports meet client standards and legal requirements.
- Protect and abide by both HIPAA and PHI rules and regulations
CSR I and II/Eligibility Representative
BlueCross BlueShield of SC
03.2010 - 07.2010
- Answered inbound calls from insured regarding benefits, coverage, and eligibility inquiries
- Enroll and unenroll members into health plans
- Facilitated enrollment by transmitting applications to relevant departments for enrollment, issue ID cards, process claims, and issue out refunds
CSR I/Claims Processor
Kelly Services
12.2007 - 03.2010
- Enrolled members in Medicare RX and Medicare Advantage plans to ensure access to necessary healthcare services
- Answered inbound calls to verify coverage, explain benefits, and determine eligibility, enhancing member understanding of their options
- Contributed insights to CMS to enhance service delivery(Centers for Medicare and Medicaid Services
- Process denied claims and work deferrals off 2nd Pass medical claims
Education
Associate Degree - Information Technology
American Intercontinental University
Online09-2015
High School Diploma -
Fairfield Central High School
Winnsboro, SC05-2006
Skills
- Diagnostic equipment
- Hand tools
- Computer diagnostics
- Software installation
- Commercial driving
- Quality control
- Problem solving
- Critical thinking
- Attention to detail
- Task management
- Flexibility
- Adaptability
- Microsoft 365
- Invoicing systems
- Typing speed
- Heavy lifting
Timeline
Sales and Service Specialist/Automotive Maintenance Technician/(C) Automotive Technician
Bridgestone Retail Operation-Firestone
06.2021 - Current
Data/Records Entry Clerk
General Information Services/HireRight
10.2014 - 06.2021
CSR I and II/Eligibility Representative
BlueCross BlueShield of SC
03.2010 - 07.2010
CSR I/Claims Processor
Kelly Services
12.2007 - 03.2010
Associate Degree - Information Technology
American Intercontinental University
High School Diploma -
Fairfield Central High School
Awards
- Bridgestone 5-time consecutive quarterly top production area performer, 2022-2023
- 2021 GIS-HireRight Global Go-To-Market Most Valuable Player in growth verticals Award of Excellence, 2021