Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Leonard Burton

Fresno

Summary

Customer Retention Specialist with a track record of success at AT&T Wireless, utilizing strong interpersonal skills and data analysis to boost customer loyalty. Expertise in conflict resolution and CRM software enhances relationship management, resulting in increased retention and satisfaction. Proven ability to deliver personalized service and implement effective problem-solving strategies.

Overview

14
14
years of professional experience

Work History

Customer Retention Specialist

AT&T Wireless
WFH
11.2018 - 05.2025
  • Resolved customer complaints related to their experience with the loyalty program.
  • Assisted with onboarding process for new customers by providing guidance on product features, pricing structures.
  • Provided customer service support to retain customers and address any inquiries or complaints.
  • Promoted customer retention by using exceptional interpersonal skills.

Assistant Manager

Walmart
Lake Jackson
08.2016 - 11.2018
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Retail Sales Executive

Rooms To Go
Stafford
04.2015 - 08.2016
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Maintained a thorough knowledge of store policies regarding payments, returns, exchanges, warranties.
  • Developed relationships with customers through personalized service.
  • Advised customers on appropriate merchandise selections based on their needs.

Retail Store Manager

Verge Mobile
Houston
10.2011 - 03.2015
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Conducted regular meetings with staff members to discuss performance issues or new initiatives.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Established weekly and monthly goals for sales staff to achieve desired results.

Education

Some College (No Degree) -

Texas State University
San Marcos, TX

Skills

  • Customer service
  • Customer relationship management
  • Data analysis
  • Loyalty program management
  • CRM software
  • Conflict resolution

Affiliations

  • Gardening
  • Surfing
  • Family Time
  • Road Trips

Accomplishments

  • 2024 AT&T Summit Winner

Timeline

Customer Retention Specialist

AT&T Wireless
11.2018 - 05.2025

Assistant Manager

Walmart
08.2016 - 11.2018

Retail Sales Executive

Rooms To Go
04.2015 - 08.2016

Retail Store Manager

Verge Mobile
10.2011 - 03.2015

Some College (No Degree) -

Texas State University

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