Leonard Capibaribe

Promotes the MSC Foundation and its impact with passion, managing donations, presentations, guest interactions, and all related communications and inventory. Oversees the MSC Foundation area, ensuring smooth operations and successful activities. Coordinates promotional, fundraising, and group events onboard, and supports youth edutainment programs focused on sustainability and health. Drives merchandise sales, monitors stock, and reports feedback and performance insights to the Corporate Foundation Team. Enhances the overall guest experience by assisting with issue resolution and guest-facing duties including embarkation/disembarkation, tours, hosting, and guest services.

Coordinated entertainment programming and guest communications, optimized event logistics, and supported cross-department collaboration to deliver smooth operations and positive guest experiences. Strengthened administrative workflows, reporting accuracy, and promotional inventory management in a fast-paced, multicultural environment.

Managed employee onboarding processes to enhance integration and retention. Developed and implemented training programs for staff development and compliance. Coordinated recruitment efforts, including job postings and candidate screening. Administered employee benefits programs, ensuring accurate enrollment and communication. Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.

Provided multilingual guest support, delivering announcements, destination talks, and translations of Daily Programs and promotional materials. Assisted in hosting social events, games, cultural activities, and escorted Shore Excursions to enhance guest experience. Collaborated with Guest Services to resolve concerns, promoted onboard programs, and maintained a visible, service-oriented presence.

Demonstrated strong public speaking, interpersonal communication, and multicultural awareness in a fast-paced, international environment.

Key Skills:
Multilingual Communication • Guest Relations • Public Speaking • Event Hosting • Cultural Mediation • Translation • Customer Service • Problem Solving • Team Collaboration