Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leonard Cooper

Brandon,MS

Summary

Over 25 years of experience as a Supervisor. The ability to direct complex projects from concept to fully operational status. Goal-oriented individual with strong leadership capabilities. Proven ability to work in unison with staff, volunteers, etc.

Overview

30
30
years of professional experience

Work History

Supervisor

United Parcel Service
06.1997 - Current
  • Supervises and coordinates activities of workers engaged in collecting, sorting, and delivering mail.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Transportation Security Officer

Department of Homeland Security
01.2005 - 04.2024
  • Screens passengers and visitors for weapons, explosives, or other forbidden articles from being carried into restricted area of air terminal.
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
  • Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
  • Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
  • Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Assisted in reducing wait times for passengers by executing swift and accurate security checks.
  • Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
  • Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
  • Developed and maintained positive rapport with passengers and other airport personnel.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
  • Demonstrated adaptability and flexibility by rotating between various security functions as needed.
  • Participated in regular performance evaluations aimed at improving overall efficiency within the Transportation Security Officer team.
  • Responded effectively to security incidents and provided guidance regarding security procedures.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
  • Supported law enforcement agencies during investigations involving airport security incidents or breaches.
  • Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
  • Supported fellow officers in managing conflicts or disruptions that arose within the transportation facility, swiftly restoring order.
  • Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
  • Conducted random security sweeps throughout airport terminals to discourage illicit activity or potential threats.
  • Ensured accuracy in document verification, preventing unauthorized access to secure areas.
  • Enhanced security and reduced wait times by efficiently operating screening equipment.
  • Conducted thorough body searches to ensure passenger safety, maintaining respectful and professional demeanor.
  • Participated in emergency drills, readying team for potential security breaches.
  • Facilitated safer travel environment by promptly reporting suspicious activities and behaviors.
  • Increased passenger compliance with security procedures through informative and courteous interactions.
  • Reduced incidence of false alarms by calibrating screening equipment according to specified guidelines.
  • Improved operational efficiency by suggesting improvements to queue management system.
  • Collaborated with airline staff to ensure seamless security experience for passengers.
  • Maintained high standards of professionalism and customer service, resolving passenger concerns with empathy and patience.
  • Improved team morale and efficiency with regular participation in training sessions and workshops.
  • Managed incident response procedures effectively, minimizing potential threats and ensuring passenger safety.
  • Supported federal law enforcement investigations by providing detailed incident reports and evidence collection.
  • Maintained up-to-date knowledge of TSA regulations and guidelines, ensuring compliance in all procedures.
  • Enhanced public understanding of security procedures through clear and effective communication.
  • Increased detection rates of prohibited items through meticulous baggage inspections.
  • Streamlined screening process for passengers with special needs, ensuring compliance with federal regulations.
  • Developed comprehensive knowledge base of prohibited items, enhancing detection accuracy.
  • Assisted in training of new hires, sharing knowledge and best practices for security screening.
  • Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Manually screened passengers unable to pass through metal detectors or who triggered alarms.
  • Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.

Supervisor of Medical Logistics/ Medical Administration

The United States Air National Guard (172nd MDG)
11.1994 - 01.2019
  • Direct and coordinates program activities designed to provide management, and customers with logistics technology that ensures effective and economical support.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained database systems to track and analyze operational data.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

Bachelor of Science in Biology - Biology

Jackson State University
Jackson, MS
12.2025

Diploma - General Studies

Jim Hill High School
Jackson, MS
05.1995

Skills

  • Hard-working and reliable
  • Good communication and people skills
  • Works well under pressure
  • Energetic and engaging
  • Strong customer service skills
  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Strategic Planning
  • Inventory Control
  • Staff Development
  • Staff Discipline
  • Processes and procedures
  • Operations Management
  • Process Monitoring and Improvement
  • Schedule development
  • Policy Enforcement
  • Priority management
  • Inventory Oversight
  • Expectation setting
  • Negotiation
  • Software experience
  • Financial Management
  • Waste Reduction
  • Contract Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking Abilities
  • Attention to Detail
  • Time Management
  • Excellent Communication
  • Decision-Making
  • Adaptability and Flexibility
  • Effective Communication
  • Organizational Skills
  • Analytical Thinking
  • Team building
  • Active Listening
  • Professionalism
  • Interpersonal Skills
  • Relationship Building
  • Self Motivation
  • Reliability
  • Adaptability
  • Task Prioritization
  • Written Communication
  • Idea Development and Brainstorming
  • Logistics Coordination
  • Data Analysis
  • Interpersonal Communication
  • Problem-solving aptitude
  • Professional Demeanor
  • Team Collaboration
  • Time management abilities
  • Continuous Improvement
  • Problem-solving abilities

References

Available Upon Request

Timeline

Transportation Security Officer

Department of Homeland Security
01.2005 - 04.2024

Supervisor

United Parcel Service
06.1997 - Current

Supervisor of Medical Logistics/ Medical Administration

The United States Air National Guard (172nd MDG)
11.1994 - 01.2019

Bachelor of Science in Biology - Biology

Jackson State University

Diploma - General Studies

Jim Hill High School

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Leonard Cooper