Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leonard Curley

Rio Rancho,NM

Summary

Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.

Overview

30
30
years of professional experience

Work History

ISR V Personal Sales Account Manager

HP Inc.
05.2020 - Current
  • Managed a diverse portfolio of accounts both as Inside Sales Representative and Field Sales Representative.
  • Increased sales revenue by identifying and pursuing new business opportunities and growing existing install base customers
  • Face-to-face customer and partner visits where appropriate. (Once per quarter)
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Successfully managed quarterly, half-yearly, and yearly budgets (1H25 - 119%; 2H24 - 113%; 1H24 - 151%)
  • Coordinate customer virtual and/or onsite PC Roadmaps and strategically forecast customer's sales.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

ISR I - IV Personal PC Account Manager

HP Inc.
08.2009 - 05.2020
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Achieved or exceeded company-defined sales quotas.

Customer Care Professional

Verizon Wireless Corporation
05.2007 - 05.2009
  • Collaborated with team members to improve overall performance, sharing best practices and pooling resources for optimal results.
  • Achieved higher sales conversion rates by upselling products and services based on individual customer needs.
  • Increased first-call resolution rates by effectively navigating internal systems to find quick solutions for customers.
  • Provided excellent support to customers, troubleshooting technical issues and guiding them through resolution steps.
  • Reduced customer churn rate with effective problem-solving skills and empathetic communication techniques.
  • Enhanced customer satisfaction by addressing and resolving customer inquiries and complaints in a timely manner.
  • Streamlined company processes for better efficiency, managing high call volume while maintaining exceptional service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Mortgage Loan Officer

Countrywide Mortgage
05.2005 - 03.2007
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
  • Worked with underwriters to fix application problems and resolve issues.
  • Maintained compliance with federal and state regulations, conducting thorough reviews and updates of loan documentation procedures.

Customer Care Operations Manager

E-Telecare
01.2004 - 01.2006
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Assisted in recruiting, hiring and training of team members.

Telemarketing Manager

MCI Telecommunications
05.1995 - 10.2004
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Education

Associate of Applied Science - Business Administration

Central New Mexico Community College
Albuquerque, NM
05-2020

Skills

  • Building strong client partnerships
  • Strategic sales planning
  • Targeted lead generation
  • Targeted account growth
  • Client-focused
  • Sales forecasting
  • Effective sales presentations
  • Pipeline management

Timeline

ISR V Personal Sales Account Manager

HP Inc.
05.2020 - Current

ISR I - IV Personal PC Account Manager

HP Inc.
08.2009 - 05.2020

Customer Care Professional

Verizon Wireless Corporation
05.2007 - 05.2009

Mortgage Loan Officer

Countrywide Mortgage
05.2005 - 03.2007

Customer Care Operations Manager

E-Telecare
01.2004 - 01.2006

Telemarketing Manager

MCI Telecommunications
05.1995 - 10.2004

Associate of Applied Science - Business Administration

Central New Mexico Community College

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Leonard Curley