Leonard DiPeri
Las Vegas,NV
Summary
Exceptional skills and success in sales and marketing. Experienced travel consultant professional prepared for this role. Adept at crafting personalized travel itineraries, managing bookings, and ensuring client satisfaction. Strong focus on team collaboration, adapting to changing needs, and delivering results. Skilled in customer service, problem-solving, and maintaining up-to-date knowledge of travel trends and regulations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Travel Consultant
Telus International
06.2022 - 03.2024
- Designed customized travel itineraries tailored to client preferences and budgets.
- Coordinated booking processes, ensuring accuracy in reservations and documentation.
- Resolved client inquiries and issues promptly to maintain high satisfaction levels.
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Provided expert advice on travel destinations, attractions, and logistics for clients.
Front line Timeshare sales : Resort site Location
Wyndham Vacation Ownership
01.2016 - 08.2019
- Offered alternative to high cost hotel stays. Greeted prospective customers with strong yet friendly welcome. Used personable communication skills to set agenda and expectations. Determined customer needs and desires and demonstrated benefits over customers current ways. Motivated customers to make a decision that would benefit them. Determined customer qualifications, processed financing documentation and sales documentation. Successfully managed post sales follow-up
- Moved up to: Corporate Office Sales Center
- Managed sales to existing owners. Provided strong, efficient communications with owners by managing call times versus presentations. Prospected, cold called and built strong client relationships resulting in 25%+ repeat sales. Evaluated original ownership, current and changing needs. Made recommendations with solutions of new programs to enhance owners ease of use and satisfaction.. Reduced cancellation rate to under 4% equating to increased client retention. Successfully managed post sales follow-up.
Vacation Advisor Trainer
199.COM
09.2014 - 11.2015
- Trained new salespersons to sell Vacation packages to Las Vegas and Orlando
Salesperson /Vacation Advisor
Hilton Grand Vacations
03.2010 - 08.2014
- Outbound call center selling vacation packages to existing Hotel customers. Advanced to: Senior sales representative - assisted new sales reps with sales process and closed sales. Two time Shining Star Award Winner.
- Previous experience: Professional sales, training, Marketing and management. Works well in team environment or as an individual. Excellent presentation skills, problem solving and training abilities. Good people skills with managing groups of people and project management.
Education
Bachelor of Science - Business Management
Pepperdine University
Malibu, CASkills
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
- Exceptional customer service
- Global travel experience
- Extensive sales and marketing experience
Certification
- Licensed Timeshare sales person - 2010-2019
Timeline
Travel Consultant
Telus International
06.2022 - 03.2024
Front line Timeshare sales : Resort site Location
Wyndham Vacation Ownership
01.2016 - 08.2019
Vacation Advisor Trainer
199.COM
09.2014 - 11.2015
Salesperson /Vacation Advisor
Hilton Grand Vacations
03.2010 - 08.2014
Bachelor of Science - Business Management
Pepperdine University