Leonard Eigbokhan
Senior Sales Associate
Newark,NJ
Summary
Dynamic customer service professional with proven team leadership at Gerca Cuisine, enhancing customer engagement and satisfaction. Skilled in sales techniques and workflow optimization, I successfully implemented promotional strategies that boosted product visibility and retention. Committed to fostering strong relationships and driving operational efficiency through effective communication and training.
Overview
2026
2026
years of professional experience
1
1
Language
Work History
Customer Service Officer
Gerca Cuisine
- Assisted customers by providing prompt and accurate information, ensuring a positive dining experience and customer satisfaction.
- Resolved customer inquiries and complaints efficiently, contributing to improved service quality and customer retention.
- Collaborated with team members to maintain a clean and organized environment, supporting overall operational efficiency.
- Monitored inventory levels and restocked supplies as needed, ensuring availability of essential items for daily operations.
- Developed and maintained strong relationships with regular customers, promoting loyalty through personalized service.
- Implemented feedback collection processes to enhance customer service strategies, leading to increased guest engagement.
Sales Representative Team Leader
BP Gas Station Service
01.2024 - 03.2025
- Led a team of sales representatives, improving customer engagement and ensuring compliance with service standards.
- Trained new hires on product knowledge and sales techniques, fostering a knowledgeable and effective team environment.
- Developed and implemented promotional strategies, enhancing product visibility and driving increased sales during peak hours.
- Oversaw inventory management processes, ensuring availability of products and minimizing waste through efficient stock rotation.
- Streamlined communication between team members, improving workflow and ensuring timely information exchange for customer service.
Education
Master of Arts - Theological Studies
University of Strasbourg
Strasbourg, France 03.2023
Bachelor of Arts - Philosophy
University of Benin
Benin City, Edo State 06.2007
Skills
Team leadership
Customer engagement
Product knowledge
Sales techniques
Workflow optimization
Promotional strategies
Timeline
Sales Representative Team Leader
BP Gas Station Service
01.2024 - 03.2025
Customer Service Officer
Gerca Cuisine
Master of Arts - Theological Studies
University of Strasbourg
Bachelor of Arts - Philosophy
University of Benin