Leonard E. Smith Jr.
Sun Lakes,AZ
Summary
Professional with extensive experience in managing and providing technical support for material handling equipment, with a strong background in service management, training, and branch operations. My career spans various roles in companies across Phoenix, AZ, and Omaha, NE, complemented by military service in the US Air Force Reserve and Air National Guard. My education includes certifications in forklift operation and technical training, along with leadership development courses. Diverse management roles: I have held positions such as Service Manager, Training Manager, and Branch Manager, overseeing technical operations, service teams, and training programs to support customer networks and business growth. Technical expertise and training: I have provided technical assistance for forklift repairs, conducted operator and technical training sessions, and developed course materials for material handling departments, demonstrating proficiency with various technical systems and software. Military and educational background: I've served as an Aerospace Ground Equipment Craftsman and Supervisor in the US Air Force Reserve and Air National Guard, and holds multiple certifications including Crown DP Instructor, MCFA Electric Master Technician, and Train the Trainer for forklifts, supported by some college education in Adult Education.
Overview
32
32
years of professional experience
Work History
Level II Training Specialist- Field Service Tech.
Crown Lift Trucks
02.2025 - Current
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee & customer performance by implementing comprehensive training programs.
- Coached employees & customers on various topics including Osha/ ANSI compliance, lift truck maintenance and proper lift truck operating procedures.
- Implemented training handbooks, computer tutorials and reference materials.
Service Manager
Industrial Forklifts
12.2024 - 02.2025
- Provided Technical assistance for dealer network with diagnosis and repair of various forklift models.
- Managed warehouse service & technical operations. Managed warehouse organization.
- Repaired & replaced major system components including circuit boards, electrical parts & hydraulic systems.
- Resolved customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Operator Training Manager- Service Manager
Naumann Hobbs Material Handling
02.2021 - 08.2024
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Assisted in development of predictive maintenance schedule, reducing unexpected machinery failures.
- Collaborated with team members to troubleshoot and resolve machinery issues quickly, minimizing production delays.
- Conducted comprehensive training for new operators, enhancing external customer team skills and performance.
Branch Manager
Miner Material Handling
01.2019 - 01.2020
- Managed day-to-day operations of the branch, including managing staff, ensured branch profits were met as well as providing technical assistance for Field service technicians.
- Maintained compliance and drove business growth in the Phoenix Metro area all while adhering to company policies and procedures.
Service Manager- Omaha Branch
MH Equipment Company
01.2018 - 01.2019
- Direct and manage 14 Technicians.
- Manage daily service operations in support of customer needs and requests.
- Monitor and manage work order completion daily.
- Speak with customers regarding quotes and service daily.
- Monitor work order system for proper completion of service business.
- Assist with Technical problems with customers and Technicians during daily operations.
- Experienced with windows, Microsoft office and MSP computer software.
- Member of safety committee to oversee safe work practices and to reduce workplace accidents.
Field Service Technician- Omaha Branch
MH Equipment Company
01.2017 - 01.2018
- Service and maintain various lift systems at customer locations.
- Perform planned maintenance at customer locations.
- Maintain van inventory and complete necessary documentation.
- Experienced with windows and MSP computer software.
Training Manager
Naumann Hobbs Material Handling
01.2016 - 01.2017
- Managed & conducted all operational equipment, technical training & TTT sessions in support of customer network.
- Manage daily service operations in support of customer needs.
- Assisted in technical diagnosis & repair to a team of Field Technicians.
- Managed records, dispatched technicians & managed work in process.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Technical Talent Development Specialist- Midwest Region (Nebraska, Iowa and South Dakota)
NMC Inc.
01.2013 - 01.2016
- Developed course material and conducted technical training courses for all Material Handling departments and Rental.
- Administrator for MCFA LMS & Administrator for Success factors for Talent Development department in support of M.H Division.
- Member of Safety Committee
- Conducted all new hire training for material handling division consisting of (Job Safety, Communication and Maintenance Processes).
- Experienced with Microsoft Office, Snag-It and Success Factors
Aerospace Ground Equipment Craftsman & Supervisor
US Air Force Reserve/ Air National Guard
01.1994 - 01.2012
- Service and maintain various powered support equipment in support of aircraft missions.
- Supervise and mentor new airman in technical procedures and military customs.
Education
Some college - Adult Education
Bellevue University
Bellevue, NE01.2018
Skills
- Learning management systems
- Training delivery
- Classroom expertise
- Job training
- Technical training
- Program facilitation
- Adult learning theory
- Training material design
- Video instruction
- Coaching and mentoring
- Training program development
- Training program design
EXTRACURRICULAR ACTIVITIES
Volunteer Youth Coach for Wrestling, Baseball and Football 2004-2019
EDUCATION
- Currently hold Crown DP Instructor and skills assessment certification 2016- Dallas, TX.
- Train the Trainer Certification for Forklifts- Phoenix, AZ 2017
- MCFA Electric Master Technician Certification 2017- Houston, TX.
- MCFA IC Journeyman 2015- Houston, TX
- Leadership Development Course- Impact/ University of Phoenix, Omaha, NE 2012
- Management Skills & Leadership Development Course- CBT 2011
- Nissan Factory Training- Omaha, NE 2011
- Operator Train the Trainer Class- Omaha, NE 2011
- Nissan Factory Service Training- Omaha, NE 2009
- Crown Turret Forklift School- New Bremen, OH March 2008
- Nissan Factory Training - Atlanta, GA Jan. 19-Jan. 21, 2005
- Toyota Technician Training, 2004 –Toyota Omaha, NE
- Crown Demonstrative Performance- New Bremen. Ohio Nov. 15- Nov. 19, 2004
Timeline
Level II Training Specialist- Field Service Tech.
Crown Lift Trucks
02.2025 - Current
Service Manager
Industrial Forklifts
12.2024 - 02.2025
Operator Training Manager- Service Manager
Naumann Hobbs Material Handling
02.2021 - 08.2024
Branch Manager
Miner Material Handling
01.2019 - 01.2020
Service Manager- Omaha Branch
MH Equipment Company
01.2018 - 01.2019
Field Service Technician- Omaha Branch
MH Equipment Company
01.2017 - 01.2018
Training Manager
Naumann Hobbs Material Handling
01.2016 - 01.2017
Technical Talent Development Specialist- Midwest Region (Nebraska, Iowa and South Dakota)
NMC Inc.
01.2013 - 01.2016
Aerospace Ground Equipment Craftsman & Supervisor
US Air Force Reserve/ Air National Guard
01.1994 - 01.2012
Some college - Adult Education
Bellevue University
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