LEONARD GARCIA
Andover,Ks
Summary
Dynamic sales professional with a proven track record at Verizon Wireless, excelling in account management and customer engagement. Adept at developing tailored solutions and fostering long-term relationships, resulting in significant revenue growth. Strong communicator with expertise in telecommunications systems and a commitment to client satisfaction. Results-driven professional in customer communication, known for high productivity and efficient task completion. Possess specialized skills in persuasive speaking, conflict resolution, and customer relationship management. Excel at active listening, empathy, and adaptability, ensuring success in engaging with diverse client bases and navigating challenging conversations.
Overview
18
18
years of professional experience
Work History
First Aid & Safety
Cintas
Wichita, Kansas
06.2024
Telesales Representative
Verizon Wireless
Andover, Ks
06.2019 - 06.2024
- Generated leads through cold-calling, networking, and other outreach activities
- Provided excellent customer service by responding promptly to inquiries and resolving issues in a timely manner
- Participated in ongoing training sessions focused on improving telesales techniques and strategies
- Maintained accurate records of all conversations conducted with customers throughout the sales process
- Identified customer needs and provided tailored solutions to meet their requirements
- Created customized presentations that highlighted the features and benefits of products and services offered
Business Account Representative
Verizon Wireless
Andover, Ks
06.2015 - 10.2016
- Provided feedback on product enhancements that would improve the user experience for customers
- Built rapport with clients through effective communication skills.
- Provided excellent customer service by responding promptly to client requests.
- Generated sales leads by cold calling potential customers.
- Upsold additional products and services when relevant opportunities arose.
- Managed sales funnel effectively and forecasted requirements across multiple industry accounts.
Solution Specialist
Verizon Wireless
Andover, Ks
10.2016 - 09.2019
- Demonstrated excellent communication skills when interacting with customers and internal stakeholders
- Provided training and support to customers on the use of software applications
- Developed technical solutions to complex customer problems, utilizing knowledge of software products and services
- Resolved escalated customer issues quickly and effectively, ensuring satisfaction with product and service
- Provided technical advice to customers regarding product features, functions and capabilities
- Analyzed customer needs, identified appropriate solutions and proposed technology-based solutions
Senior Sales Representative
Verizon Wireless
Andover, Ks
07.2006 - 06.2015
- Built relationships with clients to foster loyalty and trust in the company's services
- Collaborated closely with senior management in developing strategies for improving operational efficiency within the department
- Utilized problem-solving skills to resolve customer inquiries quickly and efficiently
- Performed credit checks on potential customers prior to extending lines of credit or issuing invoices
- Developed innovative approaches for increasing brand awareness in local markets
- Maintained up-to-date knowledge of industry trends and changes in technology to better serve customers' needs
- Efficiently managed time between prospecting, qualifying leads, and closing deals
- Initiated cross-selling efforts that resulted in increased revenue streams from existing clients
- Achieved consistent growth in sales volume while maintaining high margins
- Excellent communication skills with the ability to present product solutions in a persuasive manner
- Demonstrated ability to effectively manage customer relationships and close complex deals
- Proven track record of achieving and exceeding sales targets
- Provided training support for junior sales representatives on best practices for closing deals
- Established long-term partnerships with key customers by providing exceptional customer service
Education
Criminal Justice -
Dodge City Community College
Dodge City, KsElementary Education -
Garden City Community College
Garden City, KsSkills
- Telecommunications Systems
- Product Knowledge
- Account Management
- Staff Training
- Product and Service Knowledge
- Warm Calling
- Business Solicitation
- Customer Engagement
- Business Development
- Appointment Setting
- Client Satisfaction
- Prospecting Skills
- Customer relationship management
- Account management
- Product presentation
- Time management
- CRM software
References
- Rosa Yescas, Client Relationship Executive, Cox Business, (714) 943-1853, Rosa.yescas@cox.com
- Jason Thornbrugh, District Manager, Verizon Wireless, (620) 253-2000, Jason.thornbrugh@verizonwireless.com
Awards
- Midwest Mobility Leadership Program
- 72 Months consecutively achieving and exceeding company goals
- Certificate of Excellence Top ATR
- Presidents Cabinet
- Winners Circle
- Peak Award Best Accessory Rate
- Elite 21 Club
- Battle of Balance Achievement
Accomplishments
Sales representative of the month
February 2010
April 2010
June 2010
September 2010
October 2010
November 2010
March 2011
April 2011
Certificate of Excellence
Top Activations 2010
Presidents club 2008- Top 1% of company
Achieved Winner Circle 10 years in a row. Top 5% of Company
Peak award for being balanced on all metrica
Elite 21 club
Midwest Mobility leadership program
Timeline
First Aid & Safety
Cintas
06.2024
Telesales Representative
Verizon Wireless
06.2019 - 06.2024
Solution Specialist
Verizon Wireless
10.2016 - 09.2019
Business Account Representative
Verizon Wireless
06.2015 - 10.2016
Senior Sales Representative
Verizon Wireless
07.2006 - 06.2015
Criminal Justice -
Dodge City Community College
Elementary Education -
Garden City Community College