Determined and highly motivated sales professional with 20 years of experience as a leading business executive in providing excellent customer service. Skilled in cold-calling, sales and managing customer databases. Excellent in building relationships with customers and providing solutions to their needs. Proven track record of providing solutions while achieving sales goals. Aiming to leverage my abilities to successfully feel the vacancy at your company. I can be relied upon to help your company achieve its goals.
Hi, I’m
LEONARD GARCIA
Andover,Ks
Summary
Overview
20
years of professional experience
Work History
Cellular Sales Verizon
Sales Representative
06.2024 - Current
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Verizon Wireless
Telesales Representative
07.2019 - 06.2024
Job overview
- Generated leads through cold-calling, networking, and other outreach activities
- Provided excellent customer service by responding promptly to inquiries and resolving issues in a timely manner
- Participated in ongoing training sessions focused on improving telesales techniques and strategies
- Maintained accurate records of all conversations conducted with customers throughout the sales process
- Identified customer needs and provided tailored solutions to meet their requirements
- Created customized presentations that highlighted the features and benefits of products and services offered
Verizon Wireless
Solution Specialist
10.2016 - 07.2019
Job overview
- Demonstrated excellent communication skills when interacting with customers and internal stakeholders
- Provided training and support to customers on the use of software applications
- Developed technical solutions to complex customer problems, utilizing knowledge of software products and services
- Resolved escalated customer issues quickly and effectively, ensuring satisfaction with product and service
- Provided technical advice to customers regarding product features, functions and capabilities
- Analyzed customer needs, identified appropriate solutions and proposed technology-based solutions
Verizon Wireless
Business Account Representative
06.2015 - 10.2016
Job overview
- Provided feedback on product enhancements that would improve the user experience for customers
- Assisted in the development of sales strategies to expand market share and drive growth objectives.
- Increased revenue for the company through successful negotiation of contracts with clients and upselling additional services.
- Delivered informative presentations to clients showcasing products and services offerings, securing new business opportunities.
- Conducted regular reviews of clients'' business needs, proactively identifying opportunities for improvement or expansion.
- Developed strong relationships with clients, resulting in increased customer retention and repeat business.
Verizon Wireless
Senior Sales Representative
07.2006 - 06.2015
Job overview
- Built relationships with clients to foster loyalty and trust in the company's services
- Collaborated closely with senior management in developing strategies for improving operational efficiency within the department
- Utilized problem-solving skills to resolve customer inquiries quickly and efficiently
- Performed credit checks on potential customers prior to extending lines of credit or issuing invoices
- Developed innovative approaches for increasing brand awareness in local markets
- Maintained up-to-date knowledge of industry trends and changes in technology to better serve customers' needs
- Efficiently managed time between prospecting, qualifying leads, and closing deals
- Initiated cross-selling efforts that resulted in increased revenue streams from existing clients
- Achieved consistent growth in sales volume while maintaining high margins
- Excellent communication skills with the ability to present product solutions in a persuasive manner
- Demonstrated ability to effectively manage customer relationships and close complex deals
- Proven track record of achieving and exceeding sales targets
- Provided training support for junior sales representatives on best practices for closing deals
- Established long-term partnerships with key customers by providing exceptional customer service
Education
Dodge City Community CollegeDodge City, Ks
Criminal Justice
University Overview
Garden City Community CollegeGarden City, Ks
Elementary Education
University Overview
Skills
- Telecommunications Systems
- Product Knowledge
- Account Management
- Staff Training
- Product and Service Knowledge
- Warm Calling
- Business Solicitation
- Customer Engagement
- Business Development
- Appointment Setting
- Client Satisfaction
- Prospecting Skills
Relationship building
Extra-Curricular Activities
Extra-Curricular Activities
Baseball TeamAwards
Awards
- Midwest Mobility Leadership Program
- 72 Months consecutively achieving and exceeding company goals
- Certificate of Excellence Top ATR
- 1 Presidents Cabinet- Top 1% of company
- 10 Winners Circles- Top 5% of company
- Peak Award Best Accessory Rate
- Elite 21 Club
- Battle of Balance Achievement
Timeline
Sales Representative
Cellular Sales Verizon
06.2024 - Current
Telesales Representative
Verizon Wireless
07.2019 - 06.2024
Solution Specialist
Verizon Wireless
10.2016 - 07.2019
Business Account Representative
Verizon Wireless
06.2015 - 10.2016
Senior Sales Representative
Verizon Wireless
07.2006 - 06.2015
Garden City Community College
Elementary Education
Dodge City Community College
Criminal Justice
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