Leonard Gunter
Anderson,SC
Summary
Dynamic professional with a proven track record in customer service and technical support. Excelled in complaint resolution and system implementation, enhancing customer satisfaction and operational efficiency. Skilled in Microsoft Office 365 and adept at fostering team collaboration. Achieved significant improvements in service standards, demonstrating adaptability and a results-driven approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Availity
Anderson, SC
11.2022 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
Independent Contractor
Uber Drivers
Jacksonville, FL
04.2022 - 11.2022
- Picking up passengers and delivering them safely to their destinations
- Picking up and delivering food to hungry customers
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Managed efficient routes using GPS technology to minimize delays and maximize customer satisfaction.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Utilized feedback from passengers to improve service and address any shortcomings.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Upheld a professional demeanor and appearance, reinforcing the company's brand standards.
- Greeted customers and provided them with information about the rideshare service.
Team Member
Gardner inc
Jacksonville, FL
06.2021 - 05.2022
- Inbound customer service and warranty support for lawn and garden equipment as well as vacuum cleaner
- Adhered to company policies and procedures while providing exceptional customer service.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor.
- Responded quickly and effectively to escalated customer concerns about warrantied items.
- Advised customers on available options for resolving product issues or conflicts within warranty terms.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Investigated product issues and determined appropriate solutions to meet customers' needs.
Wal-Mart Cashier
Walmart
Jacksonville, FL
01.2021 - 05.2021
- Stocked shelves with merchandise when needed.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified customer age requirement for alcohol or tobacco purchases.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Offered customers carry-out service at completion of transaction.
- Welcomed customers, offering assistance to help find store items.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Temp Work on Farms
Greenforce Staffing
Salem, OR
07.2020 - 12.2020
- Gardening, trimming, helping cook infused edibles
- Trimmed or edged around flower beds, walks, or walls.
- Pruned trees and bushes to improve visibility and shape.
- Watered plants and performed minor irrigation repair and adjustments.
- Identified pests or diseases affecting plants and applied appropriate treatments.
- Used hand-held tools to maintain green spaces.
- Cleaned work areas and maintained grounds and landscaping.
- Participated in inspection, grading and post-harvest treatment of crops.
- Operated equipment and machinery according to safety guidelines.
Shari's cafe and pies
12.2019 - 07.2020
- Maintain daily food preparation schedule.
- Implemented and monitored food safety guidelines consistently.
- Streamlined the order expediting process.
- Ensured a neat and orderly workstation.
- I worked with other cooks to develop specials and new menu items.
- Maintained inventory by keeping accurate records of food stocks.
- Prepared food in a safe and effective manner, while following all food and allergy notes.
Education
GED -
Umpqua Community College
Roseburg, OR02.2008
Skills
- Typing
- Gardening
- Restaurant Experience
- Scheduling
- Team collaboration
- Complaint resolution
- Positive and professional
- System implementation
- Product promotion
- Computer proficiency
- Building rapport
- Call center operations
- Service standard compliance
- Courteous demeanor
- Reading comprehension
- Prioritization
- Staff education and training
- Data entry
- Quality assurance controls
- Adaptability and flexibility
- Banking
- Serving experience
- Financial services
- Food safety
- Management Experience
- Customer service
- Account Management
- Technical Support
- Supervising experience
- Microsoft office 365
Certification
- Food Handler Certification
- Driver's License
Accomplishments
- Lead financing statistics on my team.
- High customer approval and satisfaction.
Personal Information
- Willing To Relocate: Oregon
- Authorized To Work: US for any employer
Affiliations
- designing a line of clothes to help bring more awareness to mental health as well as Ethical non-monogamy.
- Avid table top game master and player.
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service Representative
Availity
11.2022 - Current
Independent Contractor
Uber Drivers
04.2022 - 11.2022
Team Member
Gardner inc
06.2021 - 05.2022
Wal-Mart Cashier
Walmart
01.2021 - 05.2021
Temp Work on Farms
Greenforce Staffing
07.2020 - 12.2020
Shari's cafe and pies
12.2019 - 07.2020
GED -
Umpqua Community College
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