Summary
Overview
Work History
Education
Skills
Timeline
Generic

LEONARD HARMON II

Holly Hill

Summary

Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Aucera
10.2024 - Current
  • Assisting customers with Blue Cross Blue Shield Membership information.
  • Providing coverage information.
  • Going over billing information and payments.
  • Answered inbound calls to greet and assist customers with various needs and questions.
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.

Tech Support/Sales Representative

Asurion
03.2024 - 10.2024
  • Assisting customers with technical issues for their mobile devices.
  • Navigating the system, taking notes and solving customer's issue.
  • Data Entry.
  • Sales on offered products of AT&T.
  • Provided customers with clear understanding of charges, billing and price changes.
  • Addressed customer complaints and questions to increase satisfaction.

Sunpass
05.2023 - 12.2023
  • Providing up to date information on all toll roads

Team Member

RaceTrac
12.2022 - 03.2023
  • Stock and clean.
  • Cook/Prep/Cashier
  • Check inventory of items in the store and the kitchen to report to inventory manager
  • Trained new team members on company procedures and protocols to foster smooth onboarding process and facilitate integration.
  • Tracked stock levels and notified supervisors of shortages or discrepancies, contributing to effective inventory control.

Account Manager

Alorica
02.2022 - 10.2022
  • Assisted with answering incoming calls on the Goldman Sachs account inquiries in a fast-paced environment
  • Managed a high-volume of request of changes to account along with providing information on promotions currently available
  • Assisted with outbound calls pertaining to collections and important notices regarding account
  • Established new business opportunities and maintained current business through engagement of optimal resellers.
  • Supplied management with competitive information and accurate business forecasts.
  • On policies.
  • Setting up appointments for the patients to their local health facility.
  • Filling orders for prescribed drugs.
  • Assisting with billing issues and any other issues or concerns.

Education

High School Diploma -

Edgewater High School
Orlando, FL
03.2015

Skills

  • PROBLEM SOLVING
  • LEADERSHIP
  • TIME MANAGEMENT
  • SELF-ORIENTED
  • CUSTOMER SERVICE
  • TECHNICAL SUPPORT
  • SALES
  • ACTIVE LISTENING
  • ATTENTION TO DETAIL
  • ANALYTICAL THINKING
  • ACCOUNT MANAGEMENT
  • ORGANIZATIONAL SKILLS
  • MULTITASKING ABILITIES
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Aucera
10.2024 - Current

Tech Support/Sales Representative

Asurion
03.2024 - 10.2024

Sunpass
05.2023 - 12.2023

Team Member

RaceTrac
12.2022 - 03.2023

Account Manager

Alorica
02.2022 - 10.2022

High School Diploma -

Edgewater High School

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