Leonard Henninger
Broadview Heights,Florida
Summary
Top Skills Vehicles Automotive Aftermarket Automobile Leonard Henninger Fixed Operations Director at Plattner Automotive Gainesville Metropolitan Area Summary Experienced Automotive Service Advisor with a demonstrated history of working in the automotive industry. Skilled in High Performance Driving, Warranty, ADP Payroll, Brake, and Tires. Strong support professional with a Diploma focused in Automobile/Automotive Mechanics Technology/Technician/ Honors from Akron East High School. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Focused Fixed Operations Director with 2 years of experience maximizing profits for large-scale automotive businesses through innovative leadership and communication skills. Expertise in project management, customer relations and profit optimization. Unwavering professional accomplished in delivering excellent service while stimulating productivity and reducing costs.
Overview
15
15
years of professional experience
Work History
Automotive Service Advisor
Classic BMW
Willoughby, OH
11.2021 - Current
- Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Assessed vehicle maintenance status and completed needed service.
- Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
- Performed scheduled and unscheduled maintenance tasks.
- Rotated and balanced tires for even wear.
- Communicated issues to supervisor and helped develop solutions.
- Explained estimates and determined repair timelines to manage customer expectations.
- Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
Fixed Operations Director
Plattner Automotive
Chiefland, FL
11.2020 - 10.2021
- Directed fixed operations of 15-member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
- Boosted staff loyalty and reduced turnover with introduction of innovative programs.
- Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
- Drove optimization of client experience, surpassing corporate objectives and delivering additional 45% business growth.
- Negotiated vendors contracts and delivery schedules.
- Developed and updated tracking spreadsheets using Excel.
- Tracked and analyzed reports to determine needed improvements.
- Supervised mechanics, service advisors and sales personnel.
Automotive Service Advisor
Honda Of Gainesville
Gainesville, FL
05.2019 - 11.2020
- Communicated issues to supervisor and helped develop solutions.
- Explained estimates and determined repair timelines to manage customer expectations.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Responded to customer telephone calls, emails and in-person requests for assistance.
- Wrote work orders and updated accounts in workshop computer.
- Delegated jobs to subordinates and monitored quality of work.
- Performed safety and emissions inspections.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
- Supervised and mentored 25 team members and facilitated daily service operations to drive business growth
Assistant Service Manager
Gatorland Toyota
Gainesville, FL
01.2019 - 05.2019
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored product quality and communicated necessary improvements to Service Manager.
- Guided techs on automotive repair, tool usage and equipment operation.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Developed written plans and obtained customer consent to proceed.
Assistant Service Manager
Wesley Chapel Honda
Wesley Chapel, FL
03.2016 - 02.2019
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored product quality and communicated necessary improvements to Service Manager.
- Guided techs on automotive repair, tool usage and equipment operation.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Developed written plans and obtained customer consent to proceed.
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales 15%.
Assistant Service Manager
Rick Roush Honda
Medina, Ohio
10.2012 - 03.2016
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Guided techs on automotive repair, tool usage and equipment operation.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Hired and trained new Service Advisors workers to improve efficiency of department and cultivate productive work atmosphere.
- Followed up with customers during and after installations to verify satisfaction.
- Oversaw team of service professionals focused on Service Excellence.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Set and administered department budgets for expenditures, materials and labor.
- Developed written plans and obtained customer consent to proceed.
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales 35 %.
Service Advisor
Tire Source - Medina
Medina, Ohio
01.2010 - 01.2012
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
- Surpassed sales goals through implementation of effective marketing strategies.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Created and maintained detailed database to develop promotional sales.
Warehouse Worker
LKQ
Akron, Ohio
02.2008 - 06.2010
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Loaded, unloaded and moved material to and from storage and production areas.
- Operated company vehicles and heavy equipment with focus on safety and risk management.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
- Wrapped pallets in shrink wrap prior to loading.
Parts Specialist
Fred Martin Superstore
Barberton, Ohio
08.2006 - 02.2008
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
Education
High School Diploma -
Akron East High School
Akron, OH07.2006
Skills
- Preparing budgets
- Customer Relations
- Developing managers
- Optimizing profitability
- Setting goals
- Cultural awareness
- Conflict resolution
- Customer Service
- Planning and Coordination
- Supervision
- Teamwork
- Multitasking abilities
- Business Development
- Delegation
- Scheduling
- Employee reviews
- Budget development
- Effective leader
- Relationship building
- Recruitment
- Employee scheduling
- Staff training/development
- Microsoft Office
- Customer service
- Analytical skills
- Computer skills
Timeline
Automotive Service Advisor
Classic BMW
11.2021 - Current
Fixed Operations Director
Plattner Automotive
11.2020 - 10.2021
Automotive Service Advisor
Honda Of Gainesville
05.2019 - 11.2020
Assistant Service Manager
Gatorland Toyota
01.2019 - 05.2019
Assistant Service Manager
Wesley Chapel Honda
03.2016 - 02.2019
Assistant Service Manager
Rick Roush Honda
10.2012 - 03.2016
Service Advisor
Tire Source - Medina
01.2010 - 01.2012
Warehouse Worker
LKQ
02.2008 - 06.2010
Parts Specialist
Fred Martin Superstore
08.2006 - 02.2008
High School Diploma -
Akron East High School
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