Leonard Hillard

Work History

Old Algiers Main Street Corp.

08.2023 - Current

Monitor and edit organization website and Facebook pages to ensure content is current.
Recruit students for community outreach programs.
Conduct surveys to determine the concerns and needs of the community.
Identify vacant unsafe properties in the community.
Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Reduced turnaround time for project completion through effective resource allocation and team management.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.

DHL Crescent Solutions

03.2020 - Current

Responsible for onsite training, implementation and support of Epic EMR Software
Completes and submits all user access forms for new users and changes to existing users
Conducts and coordinates new and existing staff on the EMR functions and workflow
Provide initial and on-going EMR training, standardization, and competency sessions
Provide on-site support during new provider and clinic go-lives
Analyzes business processes and data to identify opportunities to automate and/or improve existing processes
Serves as a consultant to management to provide decision support for initiatives, policies, and serves as key customer contact for inquiries and resolution of end user issues
Provide support to end users to triage and troubleshoot EMR issues
Aid front desk staff with scheduling appointments and verifying insurance coverages
Performs analysis, research, development, planning, implementation, and oversight of EMR project initiatives to maximize effective and efficient utilization of electronic medical records
Communicate effectively with staff to deliver updates to workflow and provide timely status updates
Troubleshoot and escalate user issues based on escalation policy.
Optimized EMR system performance by regularly updating software, troubleshooting issues, and providing technical support to endusers.

Ray Brandt Nissan

02.2014 - 08.2020

Analyzed automotive problems and services by listening to customer's description of symptoms; clarified description of problems; conducted inspections; performed test drives; checked vehicle maintenance records and examined service schedules
Verified warranty and service contract coverage by examining records and policy documents; explained provisions and exclusions
Drafted correspondence to insurance providers to obtain coverage details; communicated by email and by phone with insurance representatives to provide requested proof of coverage
Developed estimates by costing materials, supplies and labor; calculated customer's payment, including deductibles
Prepared repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtained approval signatures; entered repair orders into service database system
Maintained customer rapport by explaining estimates and expected return of vehicle; obtained customer's approval of estimates; obtained and provided contact telephone numbers; answered questions and concerns; arranged towing and temporary transportation
Maintained automotive records by recording problems and corrective actions planned into computerized database
Updated job knowledge by participating in educational opportunities and reading manufactures' publications
Provided training to new employees for vehicle certification testing.
Streamlined appointment scheduling for improved efficiency and increased daily appointments.

Southwest Airlines

08.2017 - 01.2018

Responsible for the correct calculation of aircraft weight and balance, using fuel amounts, baggage counts and passenger weights in accordance with FAA regulations
Provided outstanding customer service to customers when collecting boarding tickets and supported customer needs pre-flight
Communicated with in-bound pilots with gate management, parking inbound planes and scheduling gates for departure flights
Performed general office and computer functions
Improved operational efficiency by streamlining processes and implementing new strategies.
Reduced waste and saved resources through effective inventory management and process optimization.