Summary
Overview
Work History
Education
Skills
Websites
Languages
Open To New Opportunities
Timeline
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Leonard Holliman

Leonard Holliman

Operations Management / Consultant
Kelso,WA

Summary

Dynamic operations manager with a proven track record at Amazon, excelling in performance metrics and operational efficiency. Skilled in resource allocation and team leadership, I foster collaboration and drive results. Adept at problem-solving, I consistently enhance processes to optimize performance and achieve strategic goals. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Seasoned Ops Manager with experience in overseeing daily operations, optimizing processes and fostering team collaboration. Strengths include strategic planning, staff development and problem-solving knowledge. Have instituted operational improvements that enhanced productivity and drove revenue growth in previous roles. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Overview

20
20
years of professional experience
6
6
years of post-secondary education

Work History

OTR Ops Manager DPD2

Amazon
Portland, Oregon
04.2021 - 04.2025
  • Company Overview: Amazon Logistics
  • Amazon Logistics
  • Created an Excel spreadsheet of the department's critical KPIs to track multiple metrics and trends. Through this tracking, I collaborated with cross-departmental teams to establish actionable process improvement plans.
  • Optimized delivery estimated accuracy (DEA) regional standards by achieving rates of 26 to 30 basis points below the standards' goal daily.
  • Improved operations partnership with contracted Delivery Service Partners (DSPs), ensuring all routes were dispatched on time, achieving a 98.78 percent on-time dispatch rate.
  • Oversight of contracted service providers (DSP's) are meeting contractual agreements. I conducted weekly meeting with the Owners & Operations Manager reviewing all metrics outlines in their contacts. Analysis areas for improvement with actionable, sizable plans.
  • Through these weekly meetings and collaboration with our delivery partners, six of seven companies were able to achieve the highest tier rating of Fantastic-plus.

Operations Manager DPD5

Amazon.com Services
Portland, Oregon
05.2020 - 04.2021
  • Managed staffing needs through payroll issues, employee resources, and ensured all direct reports are trained to be compliant with company and OSHA guidelines in safety.
  • Assessed direct report development needs and provided feedback on their progress toward meeting professional and personal goals.
  • Monthly 1:1 meeting to review current item completion, and additional training activities.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of safety for associates, drivers, and teams supporting the loading of vehicles and dispatch operations.
  • Establish an open lane of communication with third-party delivery partners with on-road barriers. Provided feedback to programming teams for app improvements to increase package delivery rates.

Shift Manager DPD5

Amazon
Portland, Oregon
09.2019 - 04.2021
  • Company Overview: Amazon Logistics
  • Amazon Logistics
  • Analyzed volume accuracy to calculate staffing needs for processed volume for pick-up by contacted third-party delivery partners to reduce 5 percent in process costs while increasing efficiency with the processes by 10 percent.
  • Cultivated a team culture focused on business efficiency, with open communication through strategic leadership and continuous staff development, resulting in improved team performance.
  • Processed weekly payroll information using software applications, ensuring accurate and timely payroll completion for the teams.

Shift Assistant Manager

Amazon
Portland, Oregon
07.2016 - 08.2019
  • Lead site-level test pilot of stow light system enhancement to increase associates' speed in package stowing into graphical delivery containers for delivery planning. This pilot program is now mainstream in all delivery station sites.
  • Managed all key operational areas within the Amazon delivery station, including night sort, loadout, FLEX dispatch, and return to station (RTS), ensuring smooth operations and meeting delivery targets.
  • Collaborated with Amazon DSP leads to troubleshoot issues, enhance efficiency, and uphold service-level expectations, resulting in improved delivery times and customer satisfaction
  • Maintained Amazon's operational standards by enforcing safety protocols, performance metrics, and ensuring process compliance.

Customer Service

Amazon Prime Now
Portland, Oregon
08.2015 - 05.2016
  • Trained in all areas of the operations, from inbound product receiving of dry, cooler, frozen goods, and vendor-supplied goods. Trained in data best practices for ease in tracking outdated product removal and return processing through the systems inventory platform.
  • Resolved customer concerns promptly and professionally, maintaining a high level of satisfaction, and reinforcing brand loyalty.
  • Represented the company with professionalism and care, consistently upholding service standards, and contributing to a welcoming environment, which enhanced the department's overall performance, customer satisfaction rating, and repeat customer ordering.

Store Manager

Rite Aid
Longview
06.2011 - 11.2014
  • Manage team to meet sales and payroll budgets, customer service of the high standards, manage inventory to meet sale trends, communication of goals, expectations and success to teams, task management, vendor communication, analysis P&L reports and training of staff, reviews and coaching of teams and/or individuals not meeting standards.
  • HAZMAT compliance of handling and disposal, PHI compliance of Federal and State guidelines of patient information.

Store Manager

CVS Pharmacy
07.2007 - 06.2011
  • Manage store operations: customer service, budgets (payroll, expense), inventory, vendor services, compliance of Federal and State laws of the sale of liquor and tobacco products, HAZMAT handling and disposal, PHI guidelines of Patient information.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Delegated work to staff, setting priorities and goals.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Developed strategies to maximize sales and profitability.
  • Managed daily banking activities such as deposits.
  • Prepared staff work schedules and assigned team members to specific duties.

Education

No Degree - Certification of Microsoft 365

Microsoft
Kelso
07.2025 - Current

No Degree - OHSA Safety Compliance

Annual Regulatory Safety Compliance OHSA
Portland
05.2019 - 04.2025

High school Diploma - General Studies plus

Fair Grove High school
01.1989

Skills

  • Operation Management
  • Operational efficiency
  • Multi-task & Handle High-volume Workloads
  • Performance metrics
  • Data analysis
  • Problem solving
  • Route planning
  • Resource allocation
  • Team leadership
  • Compliance management
  • Employee training
  • Communication skills
  • Staff development
  • Incidents management
  • Operational excellence
  • Benchmarking
  • Effective communication
  • Problem-solving abilities
  • Performance monitoring

Languages

English

Open To New Opportunities

True

Timeline

No Degree - Certification of Microsoft 365

Microsoft
07.2025 - Current

OTR Ops Manager DPD2

Amazon
04.2021 - 04.2025

Operations Manager DPD5

Amazon.com Services
05.2020 - 04.2021

Shift Manager DPD5

Amazon
09.2019 - 04.2021

No Degree - OHSA Safety Compliance

Annual Regulatory Safety Compliance OHSA
05.2019 - 04.2025

Shift Assistant Manager

Amazon
07.2016 - 08.2019

Customer Service

Amazon Prime Now
08.2015 - 05.2016

Store Manager

Rite Aid
06.2011 - 11.2014

Store Manager

CVS Pharmacy
07.2007 - 06.2011

High school Diploma - General Studies plus

Fair Grove High school
Leonard HollimanOperations Management / Consultant
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