Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leonard Jackson

Oakland,OR

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Offering detail-focused approach and excellent communication skills, eager to learn and develop in new environments. Delivers solid foundation in effective problem-solving abilities. Ready to use and develop communication and organizational skills in my new role.

Overview

12
12
years of professional experience

Work History

Frontend Assistant/Member Services Specialist

Costco Wholesale Corp
07.2017 - 10.2024
  • Monitored feedback from members regularly, implementing improvements based on their suggestions and needs.
  • Actively sought out new partnership opportunities that would enhance benefits available to the membership community.
  • Conducted thorough research on current industry trends, incorporating relevant findings into member services strategy.
  • Enhanced member satisfaction by addressing concerns promptly and providing professional assistance.
  • Utilized advanced problem-solving skills to address unique concerns or requests from individual members.
  • Resolved escalated member issues professionally, demonstrating empathy and understanding while maintaining company guidelines.
  • Trained new team members on company policies and procedures, fostering a supportive work environment for all staff.
  • Developed comprehensive reports detailing membership metrics and trends for review by senior leadership team members.
  • Managed timely and effective replacement of damaged or missing products.
  • Promptly responded to inquiries and requests from prospective customers.
  • Sought ways to improve processes and services provided.
  • Cross-trained and provided backup support for organizational leadership.

Team Member

Fed Ex Office
03.2015 - 12.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Gathered, organized and input information into digital database.
  • Observed packing operations to verify conformance to specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained database systems to track and analyze operational data.

SALES ASSOCIATE

SEARS
04.2013 - 12.2016
  • Sale appliances that fit’s the members need with proper hook-ups and installation if needed
  • Follow the steps of walking the path to make sure our delivery team will have space to setup and install members appliance
  • Offer all members a Sears Card to possibly save them an additional5% on their appliance purchase
  • Deliver a WOW member experience
  • Successfully place orders for delivery dates that suit our members needs
  • Supervision
  • Supervised team of three staff members
  • Protective Services
  • Applied safety procedures and policies as outlined in Department Safety Manual
  • Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions

Education

MUSIC HISTORY, PHILOSOPY, COMMUNICATIONS

Gavilan Community College
Gilroy, CA
01.2005

GED -

CCOC/ Capitol High
San Jose, CA
01.2003

Skills

  • Quick learner
  • Mathematical aptitude
  • Strong communication skills
  • Flexible schedule
  • Reliable and punctual
  • Strong Listening skills
  • Customer- and service-oriented
  • Data entry proficiency
  • Teamwork and collaboration
  • Problem-solving skills
  • Attention to detail

Timeline

Frontend Assistant/Member Services Specialist

Costco Wholesale Corp
07.2017 - 10.2024

Team Member

Fed Ex Office
03.2015 - 12.2016

SALES ASSOCIATE

SEARS
04.2013 - 12.2016

MUSIC HISTORY, PHILOSOPY, COMMUNICATIONS

Gavilan Community College

GED -

CCOC/ Capitol High

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Leonard Jackson