Leonard Johnson
Avaya Engineer
Wyncote,PA
Summary
Accomplished Telecommunications Engineer with proven record of establishing rapport with clients and all levels of office personnel. Known for extensive knowledge of phone system administration to promptly troubleshoot issues. Efficient in training users on office telephone equipment and voicemail features.
Overview
8
8
years of professional experience
Work History
Telecommunications Engineer
NWN Carousel
Exeter, RI
06.2016 - 04.2024
- Established and sustained the communication framework for an extensive corporate network ecosystem.
- Provided technical support on voice and data networks including LANs and WANs.
- Performed maintenance of telecommunication systems by upgrading software, hardware components, and firmware versions.
- Trained end users on how to use different types of telecommunication equipment correctly.
- Planned, installed and maintained systems and performed repairs on malfunctioning systems.
- Communicated with end-user to address device problems and implement technical or procedural solutions.
- Supported end-users with network and device troubleshooting and diagnosis.
- Installed, maintained and supported SIP applications.
- Developed and maintained the communication infrastructure for a large enterprise network.
Education
GED -
Evander Childs High School
New York, NY07-1982
Skills
- Telecommunications field installations
- Microsoft Office Suite
- Project Leadership
- Cisco 4000 switches
- Analysis and problem solving
- Software installation and configuration
- Troubleshooting
- Project management abilities
- Avaya Call Center
- Effective communication abilities
Proficiencies
- Avaya CM 8; SMGR 8.1; SM 8.1; AES 8.1; IX Messaging; Utility Server; CMS Supervisor R.19; G450 and G430 Media Gateways; SBC 8.1; and ASA 6.0.07.SP 14
- Microsoft Teams; Logmein123; Microsoft Edge; Google Chrome; Adobe Acrobat Reader; Snagit Editor; Cherwell Ticketing System; and Global Protect VPN for remote access.
Timeline
Telecommunications Engineer
NWN Carousel
06.2016 - 04.2024
GED -
Evander Childs High School
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