Summary
Overview
Work History
Education
Skills
Accomplishments
Skills - Computers
Timeline
Generic

LEONARD K. DJAMSON

San Diego

Summary


Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.

Overview

24
24
years of professional experience

Work History

Senior Special Orders Representative

HD Supply
08.2008 - 01.2023
  • Assisted Clients in the procurement of Appliances and Appliance parts not Stocked by HD Supply, by sourcing directly from vendors
  • Helping other Strategic Business Units within the service department by Taking on overflow request and assigning to the appropriate specialist
  • Assessing client needs through continuous feedback from clients and HD Supply Field Reps
  • Evaluate competitor market through feedback from clients and Field Account Reps

Customer Service Department

HD Supply
08.2008 - 01.2023
  • Assisted customers by providing regular updates on order status
  • Providing management with customer feedback at regular group meetings and Voice of the customer (VOC) updates/ complaints
  • Assessing customer needs and requirement and coordinating with other Departments namely Product Support, Special Orders

Client Administrator

MedImpact Healthcare Systems, Inc.
05.2007 - 11.2007
  • Provide updates to pharmacies re: patient profiles and assist pharmacies with Updates on patients' prescriptions
  • Actively supports pharmacies in facilitating overrides and Prior authorizations for Doctors/ patients
  • Promotes continuous improvement by ensuring adherence to quality principles and Company goals
  • Participate in interdepartmental meetings, committees and work groups
  • Ensure positive working relationships with pharmacies by evaluating and documenting accurate benefits structure

Senior Client Representative

WORLDXCHANGE / ACCERIS COMMUNICATIONS
01.1999 - 01.2006
  • Facilitate client services for an international telecommunications company
  • Supervise, train, monitor and evaluate up to ten additional Network Client Representatives
  • Provide call routing and completion rate statistics to international telecommunications carriers

Education

Master of Science - International Business Administration

ALIANT INTERNATIONAL UNIVERSITY
San Diego, California
01.1995

Bachelor of Science - International Business Administration

ALIANT INTERNATIONAL UNIVERSITY
San Diego, California
01.1993

Skills

  • Microsoft Word
  • Remedy Database
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • AS-400
  • Oracle
  • SAP

Accomplishments

  • Extensive operations, strategic planning, resource, risk and financial management experience
  • Skilled in managing and coordinating team members for optimum productivity and efficiency
  • Extensive analytical and problem-solving skills

Skills - Computers

  • Proficient in using Windows and various software applications and systems, including:
  • Microsoft Word
  • Remedy Database
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • AS-400
  • Oracle
  • SAP

Timeline

Senior Special Orders Representative

HD Supply
08.2008 - 01.2023

Customer Service Department

HD Supply
08.2008 - 01.2023

Client Administrator

MedImpact Healthcare Systems, Inc.
05.2007 - 11.2007

Senior Client Representative

WORLDXCHANGE / ACCERIS COMMUNICATIONS
01.1999 - 01.2006

Bachelor of Science - International Business Administration

ALIANT INTERNATIONAL UNIVERSITY

Master of Science - International Business Administration

ALIANT INTERNATIONAL UNIVERSITY

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LEONARD K. DJAMSON