Leonard Key
Supply Chain Management
Bartlett,TN
Summary
Dynamic operations leader with extensive experience at Agilent Technologies, driving a record low error rate of .13% through strategic planning and quality management. Proven expertise in cost reduction and team performance enhancement, leveraging Six Sigma methodologies and effective communication to achieve operational excellence and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Area Manager
Agilent Technologies
Memphis
12.2022 - 03.2025
- Leads team of employees engaged in International/Domestic Bulk and Dangerous Goods Shipping.
- Directs 1 Team Lead, 1 Coordinator, and 15 hourly employees in a non-unionized environment.
- Oversaw daily operations within Outbound Shipping Department to ensure efficiency and effectiveness.
Drove positive results by enhancing productivity and quality standards.
Implemented strategies to improve customer service and satisfaction levels. - Strategic plan emphasizing quality resulted in dramatic error reduction, achieving record low of .13% against goal of .26%
- Managed inventory levels using advanced data analysis tools for optimal resource allocation.
- Oversaw compliance with safety regulations and quality assurance protocols throughout operations.
General Manager
FW LOGISTICS
Memphis
05.2021 - 07.2022
- Oversees cold storage facility encompassing two area buildings exceeding 600,000 square feet.
- Directs all operational areas for inbound/outbound activities, oversees P&L, budgets, and manages PSM 29 CFR 1910 program.
- Manages 1 Operations Manager, 2 Supervisors, 3 Team Leaders, 4 Coordinators, and 45 hourly employees in a non-unionized framework.
- Oversaw daily cold storage operations with a focus on planning, forecasting, and staffing.
Directed inbound and outbound processes, ensuring precision in receiving and inventory management.
Streamlined picking, loading, and export functions to enhance operational effectiveness. - Achieved 20% productivity increase compared to previous year.
Reduced loading and unloading times by 45% through process improvements.
Implemented shift optimization strategy that generated over $150K in savings.
Established partnerships with customers, resulting in 17% revenue growth and new business acquisition.
Decreased safety incident rate from three recordables in FY20 to zero in FY21.
Fulfillment Operations Manager
VISIBLE SUPPLY CHAIN
Memphis
08.2020 - 05.2021
- Manages a semi-automated 800,000 square foot facility; oversees inbound, Inventory Control, and Outbound operations for the weekend shift.
- Directs 3 supervisors, 10 team leaders, 2 coordinators, and 120 hourly employees in a non-unionized environment.
- Responsible for day to day operations in all planning, forecasting, and staffing needs. Oversees all inbound and outbound shipping operations including receiving, inventory management, picking, packing, production, facilitators, sorting and loading.
- Achieved 25% increase in productivity through supervisor training on time management and report evaluation.
Empowered staff to enhance operational effectiveness and workflow.
Improved customer service throughput during weekend shifts through strategic planning and execution. - Enhanced accountability and productivity by enforcing company policies across all staff levels.
Facilitated focus groups to identify issues, improve processes, and communicate new initiatives.
Business Operations Manager
NORTEK SECURITY AND CONTROL
Olive Branch
08.2018 - 03.2020
- Managed a 350,000 square foot semi-automated Distribution Center with responsibility for Inbound, Outbound, Inventory Control, and Customer Service Departments.
- Directs 4 exempt (operational supervisors) employees, 4 Operational Team Leaders, and 80 hourly employees.
- Transformed organizational culture from entitlement to high-performance, elevating team productivity.
- Achieved $300K reduction in total expenses during fiscal years 2018 and 2019.
- Decreased overall cost percentage from 5.98% to 5.81%, surpassing the 6.03% target.
- Improved delivery reliability from 82% to 99.92%. Reduced DC misses by 40%.
- Improved quality management processes: line errors reduced by 45%, order errors reduced by 69%, and damaged shipments were reduced by 47%.
- Attained 99.55% count accuracy, 99.91% absolute dollar accuracy, and 99.94% net dollar accuracy in Inventory Audits during initial attempt, representing unprecedented >99% performance in corporate history.
Distribution Center Manager
INTEPLAST GROUP/MMP
Gallaway
02.2017 - 04.2018
- Directed operations of two area facilities (400,000 square foot/200,000 square foot) semi-automated Distribution Center with responsibility for Inbound, Outbound, Inventory Control, Finished Goods, and provision of Raw Materials to manufacturing facility.
- Managed 4 warehouse supervisors, 2 coordinators, and 50 hourly employees in a unionized environment.
- Delivered financial plan for FY17. Shipped $35M in sales volume in 2017.
- Conducted audits with the two area locations and eliminated/reduced overtime at each location by restructuring pick areas, updating equipment, providing performance feedback and expectation setting.
- Elevated cases loaded accuracy from 90.2% to 99.2%, correcting load errors to 74%.
Decreased out-of-stock levels by 89.5% at Gallaway and 74% at Oakland facilities. - Completed two inventory control audits with zero discrepancies, a historic achievement for the organization.
Manager of Fulfillment Operations
DIGIKEY ELECTRONICS CORPORATION
Thief River Falls
05.2013 - 02.2017
- Managed a 550,000 square foot automated Distribution Center with responsibility for Shipping, Barcoding, and Dangerous Good Processing Departments.
- Directed 1 Assistant Manager, 10 Supervisors, 6 Team Leaders, and 387 hourly employees in a non-unionized environment.
- Scaled down overall annual operational expenses by 24%, a minimum value >$450K.
- Improved Service levels from 88.4% to 99.9% within two quarters. Developed an internal audit program which reduced missing and wrong orders by 68%. Developed new performance goals and which drove a 53% improvement in orders/hour, and a 46% reduction in overtime.
Education
Certificate in Construction - Masonry
MRC Trade School
Augusta, GA04-1987
High School Diploma -
George P Butler Comprehensive High School
Augusta, GA06-1986
Skills
- Operations management and supply chain
- Warehouse and logistics management
- Team leadership and performance
- Effective communication skills
- Staff scheduling and process improvement
- Cost reduction strategies
- Quality assurance and management
- Strategic planning and execution
- Six Sigma methodologies
- Distribution and inventory management
- Customer service excellence
- Budget management and profit maximization
Additional Information - Recognition
- Drove year-over-year financial and statistical improvements (Macy's)
- Awarded Outstanding Customer Service Award 'outstanding leader' (Macy's)
- Awarded Fulfillment Center of the Year (Macy's)
- Awarded Employee of the Year Award (MRC/USDOE)
- Awarded Government Service Award (MRC/USDOE)
Affiliations
- Reading Self Help and Philosophy Books
- Writing Poetry
- Fishing
- Quigong
Accomplishments
- DC Manager of the Year (Nortek SC)
- Awarded Outstanding Customer Service Award "outstanding leader." (Macy’s)
- · Awarded Fulfillment Center of the Year (Macy’s)
- · Awarded Employee of the Year Award (MRC/USDOE)
- · Awarded Government Service Award (MRC/USDOE)
Certification
- Six Sigma Greenbelt (2),
- Asset Management Specialist (USDOE), NPMA
- Hazardous Material Certifications 49 CFR/IATA DGR
References
References available upon request.
Timeline
Area Manager
Agilent Technologies
12.2022 - 03.2025
General Manager
FW LOGISTICS
05.2021 - 07.2022
Fulfillment Operations Manager
VISIBLE SUPPLY CHAIN
08.2020 - 05.2021
Business Operations Manager
NORTEK SECURITY AND CONTROL
08.2018 - 03.2020
Distribution Center Manager
INTEPLAST GROUP/MMP
02.2017 - 04.2018
Manager of Fulfillment Operations
DIGIKEY ELECTRONICS CORPORATION
05.2013 - 02.2017
Certificate in Construction - Masonry
MRC Trade School
High School Diploma -
George P Butler Comprehensive High School
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