Leonard Labbay
North,NV
Summary
To advance within an organization utilizing skills to create a productive and efficient work environment. Innovative and goal-oriented Management professional committed to Customer Service. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through strategy.
Customer-focused professional with successful 20 year career in Client Services. Dynamic successful applying knowledge and skills in any busy business environment.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrates a high level of expertise, including delivering encouragement and feedback to help employees be successful.
Overview
28
28
years of professional experience
Work History
Front End Office Manager
FlightSafety International Inc.
Dallas , TX
01.2018 - 04.2022
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Mentored office employees on proper administrative procedures and how to use programs such as excel, keeping operations consistent and efficient for maximum performance.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Arranged corporate and office conferences for company employees and guests.
DFW Conseriger
FlightSafety International Inc. DFW
Dallas , TX
01.2015 - 04.2022
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Arranged for transportation to and from airport, train station and events for visitors.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Records Supervisor / Records Coordinator
FlightSafety International, DFW
Dallas , TX
01.2007 - 12.2012
- In charge of preparing training records and diplomas upon course completion, issuing insurance and Pro Cards and ensuring compliance with regulatory agencies
- JAA Focal – Ensuring all prerequisites meet regulatory compliance for clients to train at learning center
- Oversaw records department making sure all policies and deadlines were met while keeping up with accuracy
- TSA Agent for DFW Learning Center - Ensuring all Foreign clients are cleared for training.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Mentored office employees on proper administrative procedures and how to use programs such as , keeping operations consistent and efficient for maximum performance.
Coordinator
FlightSafety International
Dallas , TX
01.2005 - 12.2007
- Communicate 135 customer Ops Specs to the training department, ensure all rquired files are ready for training / create customer records
- Communicate FAA mandated directives to the Training department
- Interact with 135 Customer(s) and center
- Director of Training to make sure center courseware is current and complete
- Make sure all 8410-3’s are complete, accurate, and sent to the customer in a timely manner.
- Gathered additional documents to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
Customer Support Representative I, II,& III
FlightSafety International
Dallas , TX
03.2001 - 01.2004
- Coordinate training, determined training needs and arranged accommodations for customers
- Scheduled pilot, maintenance and dry lease training
- Accountable for communicating billing procedures and invoicing to customers
- Auditor for DFW Learning center, provide objective, independent reviews and evaluations of significant areas within center
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Contributed ideas and practical solutions to support process improvement efforts.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Sales Representative
Sprint/Metro One Communications
San Antonio , TX
01.1996 - 01.2001
- Expanded territorial sales by 400%
- Received company’s highest sales award four years in a row
- Developed Excellence in Sales training course.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Reconciled accounts and reviewed expense data, net worth and assets.
Education
No Degree - Nursing
BrookHaven College
Farmers Branch, TX06.2024
No Degree - Nursing
North Lake College
Irving TX 06.2024
Associate of Arts - General
University of Texas San Antonio
San Antonio, TX06.2000
Skills
- Team Management
- Registration Management
- Office Management
- Administrative Support
- Staff Training
- Office Supplies and Inventory
- Transportation Assistance
- Supply Orders
- Overseeing Front Desk
- Guest Amenities
- Customer Inquiries
Accomplishments
- Supervised team of 10 + staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Affiliations
- Toastmasters
- Hospitality Sales and Marketing Association International ( HSAMI )
Timeline
Front End Office Manager
FlightSafety International Inc.
01.2018 - 04.2022
DFW Conseriger
FlightSafety International Inc. DFW
01.2015 - 04.2022
Records Supervisor / Records Coordinator
FlightSafety International, DFW
01.2007 - 12.2012
Coordinator
FlightSafety International
01.2005 - 12.2007
Customer Support Representative I, II,& III
FlightSafety International
03.2001 - 01.2004
Sales Representative
Sprint/Metro One Communications
01.1996 - 01.2001
No Degree - Nursing
BrookHaven College
No Degree - Nursing
North Lake College
Associate of Arts - General
University of Texas San Antonio
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