LEONARD LENELL DOUZART JR.
Yulee
Summary
Dynamic and versatile. Demonstrated ability to take constructive criticism in a positive manner. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Instructor/Trainer
Lockheed Martin
Kings Bay
10.2024 - Current
- Delivered presentations at internal meetings outlining progress made towards achieving service level objectives.
- Evaluated customer feedback to identify areas of improvement and implemented changes accordingly.
- Created detailed documentation for all support related tasks including problem resolution steps and best practices.
- Assisted in developing strategies for improving overall system performance through capacity planning or optimization techniques.
- Provided training to end-users on the use of specific software applications or other IT related topics.
- Maintained inventory of all IT assets including hardware components, software licenses.
Ordnance Specialist / Reader
Lockheed Martin
Kings Bay
12.2017 - 10.2024
- Lead others in assignments when it came to production on the floor.
- Reviewed paperwork to ensure the processing documentation was appropriate before being released in the support of master scheduling requirements
- Perform function as Derivative Classification Reviewer.
- Generate reports and develop metrics to status performance to leadership. Identify issues and concerns, and evaluate the impact to operations.
- Interact with internal and external organizations, such as engineering, production, and government planning.
- Participate in process improvement activities in various functional areas.
- Coordinated with vendors for product ordering and delivery services.
- Assisted with the installation, configuration and maintenance of computer systems.
- Evaluated existing processes and procedures for potential areas of improvement.
- Pertains the knowledge of dealing with classified and unclassified items pertaining to Aerospace hardware experience.
- Conducted problem solving and developed solutions to non-compliance conditions of a system.
Case Manager / Defensive Tactics Instructor
D. Ray James Correctional Facility
Folkston
06.2016 - 11.2017
- Ensured compliance with relevant laws, regulations and organizational standards related to case management services.
- Managed a budget for case management activities including training, travel, supplies.
- Supervised, trained and evaluated Case Managers in the delivery of services to clients.
- Responded promptly to inquiries from internal and external customers regarding case management services.
- Analyzed data from reports on caseloads, outcomes and trends in order to identify areas of improvement.
- Conducted weekly meetings with Case Managers to review cases and discuss any issues or concerns.
- Developed and implemented policies and procedures for case management staff.
Education
Bachelor of Science -
Valdosta State University
Valdosta, GA06.2013
Highschool - Dual Seal
Camden County
St. Marys, GA05.2008
Skills
- Top-secret clearance
- Documentation creation
- Problem resolution
- Technical support
- Data analysis
- Process improvement
- Vendor coordination
- Team leadership
- Project management
- Remote support
- Closure skills
- Government customer experience
- Computer proficiency
- Active listening
- Sound judgment
- Discretion
- Quality metrics development
Affiliations
- LMLA Program, 12/01/17
- Co Chairman for B.E.C. program, 06/01/23
Certification
- Green Belt Certification
Timeline
Instructor/Trainer
Lockheed Martin
10.2024 - Current
Ordnance Specialist / Reader
Lockheed Martin
12.2017 - 10.2024
Case Manager / Defensive Tactics Instructor
D. Ray James Correctional Facility
06.2016 - 11.2017
Bachelor of Science -
Valdosta State University
Highschool - Dual Seal
Camden County
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