Leonard Little

As an Ad-Hoc Trainer, I have had the privilege to train diverse telecommunications subjects to a diverse community of learners.

In 2023 alone, I trained Broadband Fiber Installation bootcamps for the SCTE in Guyana, Panama, Canada, Bermuda and parts of the United States.

The trainings were offered to new hire employees, legacy technicians, maintenance technicians, headend technicians, engineers, supervisors and managers.

In Kansas City, at the ISC Convention, I trained the bootcamp for the SCTE with help on hands-on activities by leading vendors such as UCL-Swift, Exfo.

In this role I also help design and curate the SCTE's library of content using Inkling Software.

• Improved employee performance by designing and implementing effective training programs.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Developed customized training materials for the telecommunications industry, ensuring relevance to the target audience.
• Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
• Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
• Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
• Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
• Increased employee satisfaction by introducing flexible learning options such as self-paced courses and remote workshops.
• Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
• Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
• Delivered instructional presentations on equipment use, focusing on efficiency and safety.
• Educated clients on proper use of products and systems.
• Tracked attendance and evaluated progress for assigned trainees.
• Implemented diverse instructional methods, optimizing trainee engagement.
• Prepared and presented supplementary learning material to support structured lessons.
• Introduced standardized training for cohesive learning environments.

• Continue with Job Descriptions as Freedom Region Technical Trainer Create analytic research, using numbers from training classes to create Return on Investment Studies (The Real Price of a Repeat Call), (New Hire Productivity vs Relying on Business Partner Productivity), (Replacing Wiring the 1st Time) Involvement with Scheduling technical classes and creating the logistics for running those classes
• Running Excel and Word for ROI studies
• Enhanced employee technical skills by developing and delivering comprehensive training programs.
• Increased trainee retention rates by creating engaging and interactive learning experiences.
• Improved team productivity through the implementation of structured training sessions focused on advanced software usage.
• Facilitated cross-functional collaborations by conducting regular workshops, fostering a culture of continuous learning and improvement.
• Developed customized training materials tailored to different departments, ensuring relevance and applicability to specific job roles.
• Evaluated trainee performance through assessments, identifying areas for further development and adjusting content accordingly.
• Contributed to the growth of in-house expertise by mentoring junior trainers, sharing knowledge, and providing constructive feedback.
• Updated existing training modules based on evolving industry trends, maintaining cutting-edge content for maximum effectiveness.
• Collaborated with subject matter experts to ensure accuracy and relevancy of all training materials developed.
• Established a positive learning environment that encouraged participants to ask questions, seek clarification, and share ideas freely during sessions.
• Measured post-training effectiveness using various evaluation methods such as surveys and follow-up interviews with participants for continuous improvement purposes.
• Received consistent positive feedback from trainees regarding course content quality, presentation style, and overall experience satisfaction levels.
• Increased employee confidence in utilizing complex tools through hands-on training sessions and real-world examples.
• Strengthened the organization''s competitive edge by cultivating a technically proficient workforce equipped with relevant skills and up-to-date knowledge.
• Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
• Updated training coursework and requirements according to group and technology changes.
• Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
• Cultivated customized curriculum and course content to address organizational technology training mandates.
• Created courseware using online learning management system tool and various graphics and multimedia software programs.
• Provided coaching and mentoring to employees.
• Trained and mentored numerous new personnel hired to fulfill various roles.
• Analyzed and evaluated training effectiveness and program outcomes.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
• Facilitated virtual, in-person and blended learning sessions.
• Utilized variety of instructional design methodologies to create effective learning experiences.
• Built and maintained professional relationships with vendors and suppliers.
• Worked with vendors to customize courseware to accommodate business needs.

• Train and Coach Comcast Freedom Region frontline Technical Operations employees in all steps of the Comm-Tech program and Safety needs
• Comm-Tech Program includes: CT1 and 2 (New Hire development in Broadband video and internet), CT3 (Comcast Voice Service and Online Tools), CCT4 (3 product knowledge in a Business) and NCT4 (Trouble Shooting the HFC Plant from the tap back to the 1st active) Safety Program includes the certification and recertification of frontline employees in the following areas: Defensive Driving, Ladder Handling, General Safety and Aerial Lift Expert Certified in Defensive Driving, Ladder Handling and General Safety Create and close classes in the SAP LSO Perform Rideouts with technicians who have been through a class to coach the technician and help me stay on top of our products and procedures Run data for Defeat Repeats class that caters content to individual needs of the technicians coming to class.
• Enhanced employee technical skills by developing comprehensive training modules and hands-on workshops.
• Increased team efficiency by providing targeted training on software applications and hardware troubleshooting.
• Streamlined company-wide onboarding process with the development of an easy-to-follow technical orientation program.
• Conducted thorough needs assessments to identify areas for improvement in training materials and methods.
• Collaborated with subject matter experts to develop tailored courses for specific roles within the organization.
• Evaluated training effectiveness through regular feedback surveys, making necessary adjustments to course content as needed.
• Optimized learning experiences by incorporating a variety of multimedia tools, including video tutorials and interactive simulations.
• Boosted employee satisfaction rates through personalized coaching sessions, addressing individual challenges and concerns related to technology use.
• Stayed up-to-date with industry trends, attending conferences and webinars to ensure relevant information was incorporated into training materials.
• Maintained detailed records of employee progress throughout training programs, allowing managers to easily track improvements over time.
• Provided ongoing support for alumni of technical training programs, answering questions or offering additional resources when needed.
• Partnered with HR teams to align technical training initiatives with overall talent management strategies.
• Delivered train-the-trainer sessions to empower internal subject matter experts to lead future training initiatives.
• Standardized company-wide technical documentation by developing clear guidelines and templates for use in all departments.
• Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
• Updated training coursework and requirements according to group and technology changes.
• Cultivated customized curriculum and course content to address organizational technology training mandates.
• Created courseware using online learning management system tool and various graphics and multimedia software programs.
• Provided coaching and mentoring to employees.
• Trained and mentored numerous new personnel hired to fulfill various roles.
• Established and maintained quality control standards.
• Analyzed and evaluated training effectiveness and program outcomes.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
• Facilitated virtual, in-person and blended learning sessions.
• Developed job-specific competencies and performance standards.
• Utilized variety of instructional design methodologies to create effective learning experiences.
• Built and maintained professional relationships with vendors and suppliers.

• Train and Coach Comcast Freedom Region frontline Technical Operations employees in all steps of the Comm-Tech program and Safety needs
• Comm-Tech Program includes: CT1 and 2 (New Hire development in Broadband video and internet), CT3 (Comcast Voice Service and Online Tools), CCT4 (3 product knowledge in a Business) and NCT4 (Trouble Shooting the HFC Plant from the tap back to the 1st active) Safety Program includes the certification and recertification of frontline employees in the following areas: Defensive Driving, Ladder Handling, General Safety and Aerial Lift Expert Certified in Defensive Driving, Ladder Handling and General Safety Create and close classes in the SAP LSO Perform Rideouts with technicians who have been through a class to coach the technician and help me stay on top of our products and procedures Run data for Defeat Repeats class that caters content to individual needs of the technicians coming to class.

• All Job Requirements of CT3a Troubleshoot problems within the HFC Plant from the CPE in the Home back to the 1st active in the HFC Plant [Job responsibility/achievement]