Leonard Lopez
Tucson,AZ
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
2
2
years of professional experience
Work History
Front Desk Guest Service Agent
Cambria Hotel Downtown Phoenix
02.2023 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Front Office Supervisor
AC Hotel By Marriott Downtown Phoenix
07.2021 - 02.2023
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Dispersed petty cash to employees and collected and managed receipts.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Standardized office structures and processes to promote collaboration and increased performance.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
Education
Bachelor of Arts - Graphic Design
University Of Arizona
Tucson, AZ07.1978
Skills
- Corporate Branding
- Supplies and Materials Oversight
- Facilities Management Software
- Room Assignments
Languages
Spanish
Professional Working
Timeline
Front Desk Guest Service Agent
Cambria Hotel Downtown Phoenix
02.2023 - Current
Front Office Supervisor
AC Hotel By Marriott Downtown Phoenix
07.2021 - 02.2023
Bachelor of Arts - Graphic Design
University Of Arizona
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