Leonard Lynch
Billings,MT
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
36
36
years of professional experience
Work History
General Merchandise Manager
Walmart
Billings, MT
01.2015 - Current
- Monitored store performance metrics such as profit margins, sales volume.
- Used historical and current business data to determine key buying trends and items.
- Developed merchandising strategies to maximize sales and profits.
- Supervised staff in the selection, pricing, and stocking of merchandise.
- Put together schedule for floor staff according to skill sets and coverage needs to foster seamless delivery of service.
- Reviewed employee performance and determined areas in need of improvement.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Cultivated strong customer relations and developed effective customer service standards managing customer complaints and rectified issues to complete satisfaction.
Construction Project Manager
Freyenhagen Construction
Billings, MT
10.2009 - 07.2014
- Planned, organized and managed crews and subcontractors through expert communication and handling of work orders and purchase orders.
- Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
- Estimated construction costs accurately, achieving consistent business profits.
- Enhanced customer satisfaction ratings by resolving issues effectively and efficiently.
- Maintained safe work environment with zero accidents or lost work days.
- Mitigated risk, coordinated plans and updated specifications to maintain safety and OSHA compliance.
HR Generalist/Recruiter
Sibanye Stillwater Mining
Columbus, MT
08.2005 - 10.2009
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Maintained human resources records by processing applications and resumes.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
Business Owner/Operator
All American Concrete
Billings, MT
11.2002 - 08.2005
- Made financial and logistics decisions in best interest of company.
- Developed estimates for concrete services based on in-depth knowledge of labor and material expenses.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Resolved issues quickly through meticulous research and quick decision-making.
- Determined pricing for products or services based on costs and competition.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
Direct Sales Supervisor
Wizards of the Coast - Hasbro
Renton, WA
01.1994 - 01.2002
- Collaborated closely with sales representatives to communicate goals, delegate assignments and optimize strategies.
- Translated senior management objectives and directives into actionable front-line sales strategies and effective policies.
- Exceeded group objectives by successfully leading and coaching sales professionals.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Directed and supervised staff performance.
- Supported sales team members to drive growth and development.
Reconnaissance Cavalry Scout
US ARMY
Ft. Lewis, WA
08.1987 - 09.1990
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
- Trained and mentored new platoon members, providing assistance when needed and advising on how to perform daily duties.
- Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.
- Succeeded in training team members and foreign weapons operators in adapting to changing operational environments.
- Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
- Operated successfully under wide range of lighting, weather and stress conditions to complete missions.
- Set up combat positions and deployed forward weaponry in support of overall combat mission.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZBachelor of Science - Business Administration And Management
City University of Seattle
Seattle, WA05.1999
Associate of Applied Science - Computer Science And Programming
Highline Community College
Kent, WA05.1997
Non Commissioned Officer Academy
Primary Leadership Development Course
Skills
- Merchandising Expertise
- Training and Development
- Employee Development and Training
- Problem Resolution
- Performance Tracking and Evaluation
- Teamwork and Collaboration
- Employee Coaching and Motivation
- Team Leadership
Timeline
General Merchandise Manager
Walmart
01.2015 - Current
Construction Project Manager
Freyenhagen Construction
10.2009 - 07.2014
HR Generalist/Recruiter
Sibanye Stillwater Mining
08.2005 - 10.2009
Business Owner/Operator
All American Concrete
11.2002 - 08.2005
Direct Sales Supervisor
Wizards of the Coast - Hasbro
01.1994 - 01.2002
Reconnaissance Cavalry Scout
US ARMY
08.1987 - 09.1990
MBA - Business Administration
University of Phoenix
Bachelor of Science - Business Administration And Management
City University of Seattle
Associate of Applied Science - Computer Science And Programming
Highline Community College
Non Commissioned Officer Academy
Primary Leadership Development Course
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