Leonard Micelli
MECHANICVILLE,NY
Summary
Proven Bartender with extensive experience at Marriott and Levy Food Service, adept in high-volume environments and special events. Excels in customer service and creative mixology, enhancing guest satisfaction and loyalty. Demonstrated ability to increase revenue through upselling and efficient service, while maintaining compliance with liquor laws. Skilled in teamwork and communication, ensuring a positive and safe atmosphere for all patrons.
Overview
50
50
years of professional experience
Work History
Banquet Bartender
Marriott
09.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests
Seasonal Bartender
Levy Food Service
07.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all.
Inspector in Gas and Electric
NYS Public Service Commission (Consumer Services)
07.1974 - 07.2011
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
Education
Business Courses - Business
The College of Saint Rose
Albany, NYSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Cleanliness and hygiene
- Engaging personality
- Customer service expertise
- Organizational ability
- Responsible Alcohol Service
- Payment Processing
- Hospitality service expertise
- Professional Appearance
- Alcohol awareness
- Drink Preparation Techniques
- Beverage Preparation
- Classic cocktails
- Wine and liquor knowledge
- Bar Equipment Familiarity
- Creative Mixology
- Engaging Customers
- Good Conversationalist
- Liquor Law Compliance
- Age Identification checks
Timeline
Banquet Bartender
Marriott
09.2020 - Current
Seasonal Bartender
Levy Food Service
07.2017 - Current
Inspector in Gas and Electric
NYS Public Service Commission (Consumer Services)
07.1974 - 07.2011
Business Courses - Business
The College of Saint Rose