Leonard Perry,Jr Supply Chain Management
New York,New York
Summary
Results-driven Supply Chain Manager with a proven track record in optimizing operations and enhancing efficiency across diverse industries. Skilled in managing complex supply chain processes and logistics for major clients, including Walmart and Amazon. I excel in cross-functional collaboration with teams in Sales, Finance, and Operations to ensure seamless execution and delivery of supply chain solutions. Recognized for exceptional leadership and team-building abilities, I prioritize strategic planning and continuous improvement to drive operational excellence. My commitment to problem-solving and customer satisfaction ensures an effective end-to-end supply chain experience. With extensive experience in training and process optimization, I consistently achieve operational goals and foster a culture of innovation and excellence within my teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Operations Specialist/Us and Canada
General Mills
Minneapolis, USA
11.2022 - Current
- Oversaw end-to-end customer experience for key accounts, including major US customers like Walmart and Amazon.
- Guarantee punctual and precise order processing, swiftly addressing discrepancies.
- Utilize SAP, Sharepoint, and Excel applications to streamline daily tasks and enhance operational efficiency
- Collaborate closely with internal teams, including Sales, Supply Chain, and Finance, to ensure seamless coordination and meet customer needs
- Provide exceptional customer support, addressing product or service inquiries, troubleshooting issues, and providing technical assistance
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Participated in team meetings to discuss strategies for improving operational efficiency and effectiveness.
- Analyzed data from various sources to identify trends in customer behavior.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
National Site Director
Housing to Home
Washington, USA
08.2021 - 11.2022
- Managed and enhanced performance of more than 25 Relocation Managers.
- Upheld regulations including those for Low-Income Housing Tax Credit (LIHTC).
- Executed multiple relocation projects encompassing temporary, permanent, and resident in-place relocations.
- Instrumental in business development initiatives.
- Collaborated with co-founders and Special Projects Manager to design effective recruiting, interviewing, and hiring procedures for Relocation Staff.
- Provided frequent communication of daily updates on incidents to both clients and corporate offices.
- Assisted in recruiting, training, evaluating, and disciplining employees as needed.
- Reviewed written, oral and schematic instructions and relayed key details to laborers.
- Maintained access control procedures set by property managers.
General Manager/Partner
Nephin Transportation/FedEx Ground
Washington, USA
07.2020 - 08.2021
- Directed all aspects of high-value contract, emphasizing strategic development and objective achievement.
- Maintained budgetary control, optimized expenses, and implemented policies and processes to enhance employee productivity and ensure business viability
- Led recruitment and training efforts for new employees, ensuring compliance with safety regulations
- Successfully resolved various operational challenges, including profit decline, employee conflicts, and business disruptions caused by weather and COVID-19
- Directed supervision of a team comprising 35 full-time and 10 part-time employees.
- Developed service awards to encourage safe driving practices.
- Administered employee evaluations and enforced necessary action plans.
Operations and Safety Manager
FedEx Express
Baltimore, MD
06.2013 - 07.2020
- Provided expert guidance to a team of 30 drivers and 10 in-house handlers, overseeing strategic transportation planning and safety practices.
- Implemented Quality-Driven Management (QDM) principles to align with key business initiatives.
- Built and motivated high-performance teams through effective talent acquisition, development, and motivation strategies.
- Ensured compliance with regulatory requirements by providing GPS and virtual computer monitoring data, conducting efficiency and proficiency tests, and monitoring safety-related activities.
- Oversaw control processes, including procurement, inventory management, and transportation logistics.
- Maintained strong relationships with air and truck transportation personnel to ensure smooth and consistent movement of daily pick-ups and deliveries.
- Led strategic planning, organizational change management, and training efforts for over 40 employees.
- Developed audit plans and coordinated plant/station audit teams to ensure compliance and efficiency.
- Initiated and restructured routes for multiple facilities to enhance route planning and minimize unnecessary driving.
- Organized cost-saving projects to optimize freight loading processes for airport deliveries.
Business to Business Sales Representative
AT & T
Chicago, USA
02.2009 - 06.2013
- Led Identified and engaged potential B2B clients
- Cultivated strong relationships with clients to understand their needs and to drove tailored solutions
- Closed deals and exceeded sales targets
- Utilized sales tools to track performance and to optimize sales strategies to reach goals
Education
DEPAUL UNIVERSITY
Chicago, IllinoisSkills
- Workflow optimization
- Service level agreements
- Reporting and documentation
- Client relationship building
- Escalation management
- Customer relationship management (CRM)
- Process improvement
- Project management
- Supply chain distribution
- Supply chain risk management
- Supply and demand requirements
- Transportation management
- New vendor setup
- Forecasting accuracy
- Lean manufacturing principles
- ERP systems proficiency
- Continuous improvement initiatives
- Expense control
- Six sigma methodologies
- Supplier relationship management
- Staff management
- Performance tracking
- Forecast monitoring
- Logistics planning
- Logistics management
- Demand planning
Certification
- Dangerous Goods Specialist Certification
- DOT Certified
Timeline
Customer Operations Specialist/Us and Canada
General Mills
11.2022 - Current
National Site Director
Housing to Home
08.2021 - 11.2022
General Manager/Partner
Nephin Transportation/FedEx Ground
07.2020 - 08.2021
Operations and Safety Manager
FedEx Express
06.2013 - 07.2020
Business to Business Sales Representative
AT & T
02.2009 - 06.2013
DEPAUL UNIVERSITY
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