Summary
Overview
Work History
Education
Skills
Timeline
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Leonard Peterson

Summary

A detail-oriented professional with a knack for problem-solving and an eagerness to learn new things. With experience in customer service, data management, and maintaining high standards, I'm ready to bring my skills to the world of claims processing. Proficient in Microsoft Office and skilled at handling sensitive information, I'm excited to contribute to Centene's mission of improving community health, one claim at a time.

Overview

7
7
years of professional experience

Work History

Merchandising Manager

Old Navy
03.2024 - Current
  • Analyzed sales data to forecast inventory needs, optimizing processes and increasing operational efficiency.
  • Trained and supervised team members, improving overall performance and aligning with company protocols and procedures.
  • Interacted with customers to gather feedback, ensuring high satisfaction and addressing concerns.
  • Managed vendor relationships, ensuring timely delivery of materials for visual displays and minimizing project delays.

Travel Consultant

American Express
02.2020 - 12.2023
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Managed complex itineraries for business and individual travelers, ensuring each trip met client specifications, budget constraints, and timelines.
  • Worked closely with vendors to manage booking processes and ensure customer satisfaction.
  • Handled sensitive information with professionalism and discretion.
  • Stayed informed on current trends, destinations, and supplier offerings to provide relevant advice to clients.

Shift Lead

Panera Bread
01.2018 - 02.2020
  • Managed daily operations and staff, overseeing scheduling, task delegation, and workflow optimization to meet business objectives.
  • Supervised inventory management and conducted regular audits to ensure availability and accuracy of stock.
  • Maintained a clean and organized work environment, consistently meeting safety standards.
  • Managed shift teams to maintain high service standards and address customer inquiries, ensuring a positive dining experience.
  • Gathered, organized, and input information into a digital database.
  • Tracked and reported financial performance and operational metrics, supporting decision-making for store leadership.

Education

Bachelor of Science - Aerospace Science

Broward College
Fort Lauderdale, FL
05-2020

Skills

  • Data Management & Recordkeeping
  • Inventory & Budget Management
  • Strong Communication & Collaboration Skills
  • Organizational Skills & Time Management
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Data Analysis & Reporting
  • Customer Service & Relationship Building
  • Basic Math & Financial Reporting

Timeline

Merchandising Manager

Old Navy
03.2024 - Current

Travel Consultant

American Express
02.2020 - 12.2023

Shift Lead

Panera Bread
01.2018 - 02.2020

Bachelor of Science - Aerospace Science

Broward College

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Leonard Peterson