Summary
Overview
Work History
Education
Skills
Green Card Status
Personal Information
Awards
Timeline
Generic
LEONARD PETERSON

LEONARD PETERSON

Seward,United States

Summary

Varied achievements both in direct sales and management. Numerous sales awards received and recognition for excellent customer service.

Overview

19
19
years of professional experience

Work History

Quality Auditor A

Tenneco Inc
12.2018 - Current
  • Conducted audits to improve product quality.
  • Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
  • Audited activities of workers on production lines and shipping and receiving.
  • Calibration and repair of gages due each month
  • Conducted dimensional report for checking parts and assemblies to print both by hand and using CMM data.
  • Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.
  • Improved overall customer satisfaction by ensuring that all products met established quality standards.
  • Ensured timely completion of all assigned audits while maintaining a high level of detail and accuracy.
  • Reviewed work instructions and production strategies to verify compliance with established standards.
  • Conducted root cause analysis of non-conformities, implementing appropriate corrective actions to prevent recurrence.
  • Repaired faults, reassembled products, and completed additional tests.
  • Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
  • Investigated customer complaints to take necessary corrective actions.
  • Provided technical support to production personnel.
  • Provided feedback to production team regarding product quality.
  • Recorded inspection and test results on data sheets.
  • Scheduled and executed Number yearly audits.

Bus Operator

Metro Transit
03.2009 - 10.2018
  • Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride
  • Assist passengers such as elderly or disabled individuals, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about schedules or routes
  • Report any mechanical problems encountered with vehicles
  • Handle passenger emergencies or disruptions
  • Collect tickets or cash fares from passengers
  • Regulate heating, lighting, and ventilating systems for passenger comfort
  • Park vehicles at loading areas so that passengers can board

Store Manager

Store Manager
01.2006 - 12.2017
  • Relax the Back Omaha Plan and direct staffing, training and performance evaluations to develop and control sales and service programs
  • Review operational records and reports to project sales and determine profitability
  • Resolve customer complaints regarding sales and service
  • Train and instruct employees in job duties or company policies or arrange for training to be provided
  • Evaluate employees' job performance and conformance to store policy and recommend appropriate personnel action
  • Recruit, interview, and select employees
  • Prepare and issue work scheduling deadlines, and daily assignments for sales staff

Security Supervisor

Site Security
01.2007 - 01.2009
  • Ensure the security, safety and well-being of all personnel, visitors and the premises
  • Provide excellent customer service
  • Adhere to all company service and operating standards
  • Remain in compliance with local, state and federal regulations
  • Immediately respond to emergencies to provide necessary assistance to employees and customers
  • Protect the company assets relative to theft, assault, fire and other safety issues
  • Follow procedures for various initiatives, including fire prevention, property patrol, traffic control, and accident investigations

Education

Completed Intermediate -

Blackburn Technical School
Melbourne, Australia

Skills

    Technical Skills

    1 Measurement & Inspection – Proficiency in using calipers, micrometers, gauges, CMMs (Coordinate Measuring Machines), and other precision instruments

    2 Blueprint & Specification Reading – Ability to interpret engineering drawings, GD&T (Geometric Dimensioning and Tolerancing), and technical documentation

    3 Statistical Process Control (SPC) – Understanding of SPC methods to monitor and improve processes

    4 ISO & Quality Standards – Knowledge of ISO 9001, IATF 16949 (automotive), AS9100 (aerospace), or other relevant quality management systems

    5 Root Cause Analysis & Problem-Solving – Experience with tools like 8D, 5 Whys, and Fishbone Diagrams to identify and resolve defects

    6 Non-Conformance & Corrective Actions – Ability to document and implement corrective/preventive actions (CARs & CAPAs)

    7 Auditing – Experience conducting internal audits to ensure compliance with industry standards and company procedures

    8 Manufacturing Processes – Understanding of machining, molding, welding, or other production methods used in your industry

    9 Material Testing – Familiarity with hardness testing, tensile testing, or other material property evaluations

    10 Software Proficiency – Experience with ERP/MRP systems, MS Excel (for data analysis), and quality management software

    Soft Skills

    11 Attention to Detail – Ability to spot defects and inconsistencies in products and processes

    12 Communication – Clear reporting of quality issues, documentation, and coordination with production teams

    13 Teamwork – Collaborating with engineers, operators, and management to improve quality

    14 Time Management – Prioritizing tasks and meeting deadlines in a fast-paced environment

    15 Adaptability – Ability to handle changing priorities and evolving quality standards

    16 Critical Thinking – Assessing problems logically and implementing practical solutions

Green Card Status

valid and renewed last year

Personal Information

  • Citizenship: Australian
  • Work Permit: legally authorized to work in United States

Awards

Numerous awards for providing superior customer service and achieving targets for profitability. Yearly awards for excellent giving record. Recognized efforts for adhering to deadlines and being an excellent team leader and team player.

Timeline

Quality Auditor A

Tenneco Inc
12.2018 - Current

Bus Operator

Metro Transit
03.2009 - 10.2018

Security Supervisor

Site Security
01.2007 - 01.2009

Store Manager

Store Manager
01.2006 - 12.2017

Completed Intermediate -

Blackburn Technical School
LEONARD PETERSON