LEONARD PORTER JR
Chicago,IL
Summary
Dynamic security professional with extensive experience at O'Brien & Associates, excelling in loss prevention and staff management. Proven ability to enhance security measures and implement effective training programs. Skilled in surveillance techniques and conflict resolution, ensuring a safe environment while achieving significant reductions in theft incidents. Also, with a supporting background in store detective work. Experience includes retail loss prevention, maintaining high level of security and surveillance for multiple stores. Strengths lie in keen observation skills, knowledge of legal procedures related to theft and fraud, and ability to maintain composure in stressful situations. Proven success in minimizing loss and contributing to store safety through proactive crime prevention strategies. Additional experiences include forklift operator, with a background in warehouse operations, inventory management, and safety compliance. Strong ability to operate heavy machinery while prioritizing efficiency and adhering to safety protocols. Demonstrated leadership skills with focus on team collaboration and process improvements. Proven track record of contributing to company goals through diligent work ethic and adaptability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Forklift Operator/Tire and Battery Technician
Sam's Club
Calumet City, IL
09.2024 - Current
- Ensured safety procedures were followed when operating forklifts.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Collaborated with team members on various tasks related to storage and transport operations.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Operated powered industrial trucks in accordance with OSHA regulations.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Loaded pallets onto trailers for shipment.
- Used handheld scanners for warehouse management system compliance.
- Packaged, labeled and tagged goods before transfer.
- Maintained current forklift training and certification as required by company policies.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Tested, diagnosed and repaired malfunctioning batteries using specialized tools and equipment.
- Provided technical advice to customers regarding the proper care and use of their batteries.
- Maintained records of all battery repairs and replacements.
- Instructed customers on how to properly maintain their vehicle's battery system for optimal performance.
- Installed new batteries for customers in accordance with safety regulations.
- Inspected tires for defects and wear, measured tread depth and determined need for replacement.
- Replaced worn tires with new ones of the same size and type.
- Assisted customers in selecting appropriate types of tires based on their driving needs.
- Maintained inventory levels of supplies needed for daily operations.
- Cleaned wheel rims before installing new tires to ensure proper adhesion of new rubber.
- Removed old tires from rims using specialized tools such as bead breakers and tire irons.
- Balanced wheels using electronic machines to ensure even tire wear.
- Examined tire sidewalls for signs of damage or excessive wear due to improper alignment or overloading of vehicle.
- Rotated tires and reset tire pressure monitoring systems.
- Delivered customer service by answering questions and explaining tire installation process.
- Used tools, parts and equipment to maintain and repair customer tires.
- Counterweighted rims with consistent commendation for quality and efficiency.
- Unbolted and removed wheels from vehicles with lug wrenches or other hand or power tools.
Store Detective
Meijer
Chicago , IL
05.2024 - 09.2024
- Observed customers' movements within the store for signs of possible theft or fraudulent activities.
- Prepared detailed reports documenting incident information such as descriptions of suspects, stolen items.
- Conducted investigations by interviewing witnesses and suspects.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to loss prevention practices.
- Reported any suspicious behavior or activity to management immediately.
- Investigated incidents of theft, fraud and vandalism on store property.
- Maintained a visible presence throughout the store as a deterrent against crime.
- Confiscated stolen merchandise when necessary and maintained evidence custody records according to established procedures.
- Monitored access control systems including CCTV cameras and alarm systems.
- Performed foot patrols to identify safety hazards or criminal activity.
- Provided security escorts to ensure safe passage of personnel and merchandise throughout the store.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
SECURITY REGIONAL MANAGER
O'Brien & Associates
Holmen, WI
04.2023 - 04.2024
- Responsible for managing a team of seven employees, providing a safe environment, preventing losses, apprehending shoplifters, and recovering assets with minimal disruption.
- Utilize time management and organizational skills to handle multiple projects simultaneously, prioritizing tasks to ensure on-time completions.
- Monitor employee productivity, and best practices for increasing performance throughout the territory.
- Work with police departments and aid in the prosecution of offenders through court testimony.
- Accurately document and report company policy and procedure violations perpetrated by both associates and patrons.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
SECURITY REGIONAL TRAINER
O'Brien & Associates
Holmen, WI
11.2022 - 04.2023
- Promoted to Security Regional Manager to maximize revenues and profits through the elimination of theft.
- Effectively trained staff in appropriate patrol, floor surveillance, and safe apprehension procedures.
- Exercised strong communication skills, collaborating with law enforcement and security officers.
- Ensured active camera system operability, used for surveillance of individuals and store inventory.
- Instructed staff on the appropriate loss prevention techniques to control shrinkage and theft, and ensure all best practices are executed and maintained.
- Maintained records of all trainees' attendance and course completion certificates.
- Assessed employee performance in order to identify areas of improvement.
- Identified potential issues related to instructional methods used by trainers and took corrective measures accordingly.
- Conducted regional training sessions for new hires and existing employees.
- Worked one-on-one with new hires to support outcomes and efficiencies along with best practices.
LOSS PREVENTION OFFICER
O'Brien & Associates
Holmen, WI
02.2022 - 11.2022
- Promoted to Security Regional Trainer, working with management to develop training for employees on loss prevention techniques, to control shrinkage and theft.
- Attentively conducted CCTV surveillance, as well as routine floor surveillance.
- Monitored the store and surrounding areas for signs of attempted theft by customers or personnel, tactfully intervening when necessary, and collaborating with law enforcement when needed.
- Captured and entered confidential information through detailed, formal written reports.
- Assisted in the implementation of new technologies such as electronic article surveillance systems or CCTV cameras.
- Maintained accurate records of losses due to shoplifting or fraud.
- Implemented effective methods for deterring shoplifters from entering premises.
- Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.
- Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities.
- Conducted internal investigations into employee theft or policy violations.
- Inspected merchandise for signs of tampering or damage.
- Reviewed inventory discrepancies and took corrective action as necessary.
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Conducted regular surveillance of store through CCTV and floor patrols to identify theft activities.
SECURITY GUARD
Mt. Zion Center
Lansing, IL
06.2018 - 08.2022
- Observe people to identify threats to the safety of individuals within and around the structure.
- Ensure that the active camera system operability is used for the surveillance of individuals and the building.
- Write reports concerning security incidents, and submit them to the appropriate leadership.
- Monitor security cameras in and around the building to monitor for suspicious behavior.
- Responded to alarms, emergencies, and disturbances.
- Monitored closed circuit television systems.
- Identified potential security risks and recommended corrective actions.
- Provided customer service assistance to staff and visitors in a professional manner.
FLOW PROCESS GUIDE/ASSOCIATE
Amazon
University Park, IL
07.2019 - 12.2021
- Monitored progress of workflows against established timelines and deadlines.
- Conducted process reviews and audits to ensure compliance with standards.
- Ensured that all documents related to process activities were up to date.
- Coordinated with external vendors when necessary for successful completion of tasks.
- Collaborated with cross-functional teams to identify opportunities for process optimization.
- Operated a variety of machinery and tools safely and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
PACKAGE HANDLER
UPS
Hodgkins, IL
03.2019 - 06.2019
- Maintained a clean work environment by removing debris from the loading dock area.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Labeled parcels accurately according to company guidelines.
- Organized packages according to type, size, destination, and other specifications.
- Inspected packages for damages or defects and recorded any issues found.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
USHER SUPERVISOR/GENERAL MAINTENANCE WORKER
Mt. Zion Center
Lansing, IL
09.2015 - 06.2018
- Ensured all guests were greeted in a friendly manner, directed them to their seats, and assisted with any special needs or requests.
- Collaborated with the box office manager on pre-event preparations such as seat assignments or will call tickets.
- Communicated event information including seating arrangements, crowd control policies, safety regulations. to ushers prior to each event.
- Ensured compliance with safety regulations and policies.
- Organized volunteer activities at special events when necessary.
- Coordinated with other departments such as security, maintenance, ticketing, and concessions to ensure smooth operations.
- Conducted regular training sessions with ushers on customer service best practices.
- Developed plans and procedures for efficient ushering services at events.
- Provided knowledgeable service when answering questions and greeted customers with friendly demeanor.
Education
High School Diploma -
Crete High School
Crete, IL06.2018
Skills
- Property recovery
- Security camera monitoring
- Surveillance
- Conflict resolution
- Policy implementation
- Loss prevention training
- Communication
- Documentation
- Staff management
- Performance improvements
- Security measures
- scheduling
- Forklift operation
- Inventory management
- Equipment maintenance
- Load inspection
- Safety compliance
- Warehouse organization
- Team collaboration
- Battery testing
- Tire inspection
- Record keeping
- Effective communication
- Safety awareness
- Loading and unloading
- Heavy lifting
- General laborer
- Business ethics
- Warehouse management
- Surveillance techniques
- Incident reporting
- CCTV operation
- Communication skills
- Crowd control
- Grounds patrols
- Vehicle patrol
- Investigative skills
- Firearms proficiency
- Self-defense training
- CCTV monitoring
Certification
- 20 HR Form, for Unarmed Security
- Certified to teach Loss Prevention and Security Procedures in Private Security.
- Perc Card.
- Concealed Carry License.
- Forklift Operator Certification.
- Licensed Tire and Battery Technician for Motor Vehicles.
Timeline
Forklift Operator/Tire and Battery Technician
Sam's Club
09.2024 - Current
Store Detective
Meijer
05.2024 - 09.2024
SECURITY REGIONAL MANAGER
O'Brien & Associates
04.2023 - 04.2024
SECURITY REGIONAL TRAINER
O'Brien & Associates
11.2022 - 04.2023
LOSS PREVENTION OFFICER
O'Brien & Associates
02.2022 - 11.2022
FLOW PROCESS GUIDE/ASSOCIATE
Amazon
07.2019 - 12.2021
PACKAGE HANDLER
UPS
03.2019 - 06.2019
SECURITY GUARD
Mt. Zion Center
06.2018 - 08.2022
USHER SUPERVISOR/GENERAL MAINTENANCE WORKER
Mt. Zion Center
09.2015 - 06.2018
High School Diploma -
Crete High School