Accomplished Operations Manager with a proven track record at Medmen, adept in retail operations and visual merchandising, and team leadership. Expert in POS systems and compliance, I excel in transforming operational challenges into solutions, enhancing efficiency, and driving sales growth. Fluent in English and Tagalog, my approach boosts customer satisfaction and team productivity.
- Orchestrate product displays on the retail floor and in back-of-house storage, ensuring an appealing and organized presentation.
- Manage back-of-house operations and hospitality, transitioning into a sales associate role as needed to support customer service.
- Maintain comprehensive knowledge of compliance, products, and business operations to uphold corporate standards.
- Facilitate receiving and unloading of merchandise, ensuring accuracy, proper labeling, and inventory management.
- Organize and execute annual inventory and SKU counts for accurate record-keeping.
- Ensure optimal representation of top sellers and key items on the floor, aligning with visual display standards.
- Maintain cleanliness and organization of the back-of-house area, addressing minor repairs as needed.
- Loaded and unloaded baggage, cargo, mail, and freight from aircraft.
- Operated ground service equipment, including belt loaders, container loaders, pushback tractors, and tugs.
- Ensured compliance with safety regulations when handling hazardous materials.
- Conducted pre-flight inspections to ensure aircraft safety.
- Assisted passengers with boarding and deplaning, providing exceptional customer service.
- Monitored and controlled access to the ramp area.
- Maintained accurate records of flights, cargo, and passenger information.
- Coordinated with other departments to ensure efficient operations.
- Inspected and maintained ground service equipment regularly.
- Retail Operations and Visual Merchandising
- Team Leadership and Personnel Management
- Strong Verbal and Written Communication Skills
- Problem Solving and Decision Making
- Expertise in POS Systems (eg, Dutchie)
- Trained in OnFleet Delivery Systems
- Compliance with State and Local Regulations
- Risk Identification and Mitigation
- Fluent in English and Tagalog
Katie Mossman, Key Fashion Stylist, (917) 892-4259, KatieMossman@mac.com
Vikki Tobbak, Culture Journalist and Author (415) 265-0890, vtobak@gmail.com
Ethan Renner, Store Director, Medmen, (443) 421-5254, EthanRenner@yahoo.com