Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leonard San Pedro

Venice,CA

Summary

Accomplished Operations Manager with a proven track record at Medmen, adept in retail operations and visual merchandising, and team leadership. Expert in POS systems and compliance, I excel in transforming operational challenges into solutions, enhancing efficiency, and driving sales growth. Fluent in English and Tagalog, my approach boosts customer satisfaction and team productivity.

Overview

29
29
years of professional experience

Work History

Operations Manager

Medmen
01.2018 - Current

- Orchestrate product displays on the retail floor and in back-of-house storage, ensuring an appealing and organized presentation.

- Manage back-of-house operations and hospitality, transitioning into a sales associate role as needed to support customer service.

- Maintain comprehensive knowledge of compliance, products, and business operations to uphold corporate standards.

- Facilitate receiving and unloading of merchandise, ensuring accuracy, proper labeling, and inventory management.

- Organize and execute annual inventory and SKU counts for accurate record-keeping.

- Ensure optimal representation of top sellers and key items on the floor, aligning with visual display standards.

- Maintain cleanliness and organization of the back-of-house area, addressing minor repairs as needed.

Ramp Agent

United Airlines
01.1996 - 09.1998

- Loaded and unloaded baggage, cargo, mail, and freight from aircraft.

- Operated ground service equipment, including belt loaders, container loaders, pushback tractors, and tugs.

- Ensured compliance with safety regulations when handling hazardous materials.

- Conducted pre-flight inspections to ensure aircraft safety.

- Assisted passengers with boarding and deplaning, providing exceptional customer service.

- Monitored and controlled access to the ramp area.

- Maintained accurate records of flights, cargo, and passenger information.

- Coordinated with other departments to ensure efficient operations.

- Inspected and maintained ground service equipment regularly.

Education

Film Production

Brooklyn College
Brooklyn, NY
01.2001

Skills

    - Retail Operations and Visual Merchandising

    - Team Leadership and Personnel Management

    - Strong Verbal and Written Communication Skills

    - Problem Solving and Decision Making

    - Expertise in POS Systems (eg, Dutchie)

    - Trained in OnFleet Delivery Systems

    - Compliance with State and Local Regulations

    - Risk Identification and Mitigation

    - Fluent in English and Tagalog

References

Katie Mossman, Key Fashion Stylist, (917) 892-4259, KatieMossman@mac.com

Vikki Tobbak, Culture Journalist and Author (415) 265-0890, vtobak@gmail.com

Ethan Renner, Store Director, Medmen, (443) 421-5254, EthanRenner@yahoo.com

Timeline

Operations Manager

Medmen
01.2018 - Current

Ramp Agent

United Airlines
01.1996 - 09.1998

Film Production

Brooklyn College
Leonard San Pedro